Crunch Fitness - Fairless Hills

I am so happy I joined Crunch! This is such a welcoming community and the staff is great. The machines are kept clean which I really appreciate.

Most importantly, I signed up for personal training and I am so glad I did. Simone is an incredible trainer and I have learned so much from her throughout our sessions. She is knowledgeable, fun, and always makes the workout exciting. Simone’s ability to adjust based on client needs is exactly what you want from a trainer. I highly recommend her to anyone interested in hiring a personal trainer!

If you are looking for an amazing trainer look right to Simone. When I first started training I knew absolutely NOTHING about the gym or fitness. With Simone's help she really helped improved my confidence and health. She had never made me feel stupid or judged me with any of my thousands of questions, concerns and was so accommodating with my busy schedule. Thank you Simone!

Been going to this gym for over 3 years in the am.you guys finally hired somebody in the am that gets there early and has the gym ready to use at 5am whoever the redhead shawty is thank you for being clutch and making the morns go a lil smoother

Been a PREMIUM member since 2020.
Unfortunately, the debit card i used for payments had to be replaced due to it being damaged. Which caused my crunch payments to stop going through.
(Honest mistake on my end). But one would think that the staff would inform you about this discrepancy when you scan in at the entrance since I go an average of 3-4 times a week. Nope.

I have been scanning into this gym for months completely unaware of this and was never flagged at the entrance. Never received any phone calls / voicemails or e-mails about this payment problem.
If I had, I would have immediately realized the mistake and updated the information for payment.
Instead, they accumulated my debt up to $200 and sold it to a collection agency. Over an honest mistake that could have been avoided if the staff paid any attention to who is coming into their establishment. I would have had no problem paying this off right when I was notified but I can’t even do that now because they sent it into collections. So now my credit score might take a hit over this.

Don’t bother becoming a premium member like myself. They don’t care about you.
In fact, You could get away with just walking into this gym as non-member and working out for free because no one in the staff is paying attention or cares enough.

I’ve been trying to cancel my month-to-month membership for 2 weeks and have received a different excuse each time I’ve called. Dreadful customer service.

Teens at the front desk are extremely rude and irritated when asked a simple question. This gym does not support out of town college students and rates are not worth the experience. LA Fitness may have older equipment but they treat you like family.

I’ve been working with Simone for four months and I’m so glad that not only I joined Crunch, but that met Simone. She imparted do much knowledge about training, fitness, and and exudes so much positivity. On days I didn’t think I could do one more set, she kept me going and inspired me to keep going.

I would recommend Simone as a personal trainer to anyone who is looking to step up their game.

I came here today November 1,2022. Showed up about (3 mins) before Opening time which is 5 a.m. Because I know that the staff needs time to get the gym up and running. All the lights were on and I stood Outside at the Front entrance for an hour and no one showed to open the gym. THERE WERE ABOUT 20 CARS IN THE PARKING LOT. ONE OLDER GUY told me that he was on a time restriction and needed to get in for a workout and shower so he could make it to work on time. To have all these people paying what they pay for Memberships and too offer poor Customer service like this is unacceptable. People arrange their schedules for early morning workouts and this is how you treat them! The older gentleman told me that he's been coming here for about 2 years and it happens all the time more than he'd like. It all starts with MANAGEMENT and the way your train your staff. If your staff doesn't show up then you show up and open the establishment. You sacrifice your time to run the business, like we sacrificed our time to be here and support not only ourselves but your business financially! Run and do not commit to a company or place that isn't committed to you. All they want is the Money for Memberships, Maintenance fees, etc. Granted they do have some of the best Equipment I've seen in a Crunch and it's pretty clean (so 2 stars for that) but what happened today was UNACCEPTABLE.

I’ve been a member for a year and a half. The staff has become like a second family. The equipment is excellent and the personal trainers are second to none!

Honestly one of the best gyms I’ve been in. I love that it has two floors, one of the reasons I enjoy going there so much not the regular one whole floor setup that most other gyms have. The employees and personal trainers are friendly and helpful, always greeted when I check-in at the front desk, the employees will answer any questions you have. The personal trainer I had, Simone T was one of the bests! She took her time to explain the exercises, explained what they were for, what muscles were targeted, helped me with meal prep options, overall dedicated to helping me target and accomplish my fitness goals! Was there for me since Day One of training and always felt supported
Overall this gym is awesome, the vibe is just different need to check it out for yourself, its better.

The staff at the Fairless Hills location, go above and beyond. They care about your well-being and do what they can to make you feel comfortable. Not only do they follow up with you but they make sure your on track to hit your goals. Courtney & Mitchell (managers at this location) really exceeded my expectations and gave the best customer service. If you are struggling to find your fitness goals, talk to them, they will help you achieve them!

Best local gym no holes barred.
Staff are great place well equipped with all you ever wanted to accomplish a great workout at an absolutely unbelievable price

So I was a bit hesitant to come here as its an older gym and I have seen good and bad reviews.
But after coming in and joining I can absolutely recommend this place!
First off big gym, lots of space to workout, lot of machines both strength and cardio. And the majority of the gym is always re-racked witch is awesome
The staff always asks how I am doing and is very quick to respond to complaints about paper towels being out or spray bottles being empty.
Some machines are down but I cant blame the gym staff for that.
The trainers are also very cool and I always can ask for advice about an exercise!
Give this gym a shot!

What an absolute disappointment! As soon as we walk in the young lady at the front desk seemed utterly annoyed that I was interrupting her texting and brought someone else to talk to us about the different membership. The guy looked high as a kite and didn’t even bother offering a tour of the gym. What a waste of time.

Affordable gym. Classes are decent. The Zumba classes are fun. Bring your own mat for all other classes since there aren't many provided and they are thin.

The gym and the management staff are awesome! Can it be a bit cleaner? Sure, but the equipment is great, the atmosphere is top notch and I really liked Courtney, she showed me a lot of cool new things during my crunch one kick off!

Went there as a guest because I go to gyms in the area and rate them. Gym is horrible half the equipment is broke and they don’t fix it and the mens bathroom is gross.

I honestly can’t be more appreciative of what this place and staff has done for me. I would recommend anyone to this place especially if they’re willing to put in the work for training. Training with Simone has been one of the most eye opening experiences when it came to developing myself, even as a person. Having people that really care about you while you’re on your journey makes a huge difference!

If I could give zero stars I would. I joined this gym because I was new to the area. The gym is quite dirty and the equipment is constantly broken. I’ve decided to cancel my membership. I have now called 3 times to speak to a manager to cancel (there’s no other way to cancel) and have yet to hear from this person. I’ve left messages with the front desk staff (who are as frustrated as I am) and still no response. I’ve been a member at several gyms and have never run into this issue. This is poor business practices and the manager and the owner of this place should shut it down because they have no idea how to run a business. Actually, when the new gym around the corner opens in the fall of this year I’m pretty sure this place will be out of business.

Go say hello to these folks! I have not felt like a number here and it feels like coming home when I go to work out. The parentals (management) are great, offer options, and protect patrons from harassment. The cousins (personal training team) are extremely knowledgeable, will meet you where you are…and help you kick your own butt to reach your goals. They are fun and engaging and I know they are looking out for everyone for safety and progress. I always laugh and smile with them.

Simone is an excellent personal trainer. Full stop. Her energy during our sessions is steady, heart-first, and encouraging. Her workouts are challenging, holistic, and she uses various approaches to get to the goals we set. This is exactly what I needed when I walked in the first day. Thank you!

So go and visit. The facility has so much to offer, as do those who run it.