Crystal Pools, Inc, Lancaster PA

I see so many positive reviews that I feel obligated to write about my experience in hopes of preventing the same for others.
I had a horrendous experience with Crystal.
After talking to a neighbor in my area who also has a new Crystal pool, I learned that there are many others who have terrible experiences with this company.

They do not deliver what they promise. Please find someone in your area who has recently had a Crystal pool built before you let them in your yard.and fully document what you’re agreeing to.

The salespeople and staff are lovely, until you bring problems to their attention. In the end, i relented and settled for a sub par job just because the experience was prolonged and awful. On top of botching the permitting and starting the project 10 wks late, they destroyed my yard.all of it, sidewalk, patio, and garden edging.

The landscaper who came in after Crystal finished asked me who did the pool because he’d never seen a worse pool job in his 30 years of landscaping pools.

I’m stuck using Crystal to open my pool this year because my UV filter broke, after 4 months of use, and they still have it. After that no more. I had a crystal pool in another house and they were great.that’s no longer the case. Please do plenty of research before opting to use Crystal pools.

Had a great experience in dealing with Brad at Lancaster site. My tub met all expectations when it arrived. Install crew did a fantastic job to meet my expectations. Looking forward to a long relationship with Brad and Crystal pools.

Brad was our salesman. He was very thorough in explaining the pros and cons of the various hot tub options. We settled on a Hot Spring model that had the right combination of features, size, and price for us. We worked with Zach and Darlene to schedule the installation which Chris and his team handled very professionally and efficiently. Chris provided great instructions about how to operate the system; this was very thorough and easy to follow once the hot tub was filled. We had a great experience overall and it was wonderful to use it last night!

I would not recommend Crystal Pools or any Hayward products whatsoever! Crystal Pools makes a great pool and the installation was incredibly fast, but their service and response to equipment issues is terrible. We were sold the Hayward OmniLogic Sale Water system for our 22,000-gallon saltwater pool. It was installed in Aug 2016 and was closed in early Sept that same year. In 2017 the OmniLogic system went down. It took Crystal over a month with us pushing to get the system back up and running, with assistance from a regional Hayward tech. In 2018 the OmniLogic system went down again in the spring and then again at the end of the summer finally closing the pool end of October till it was fixed…again. Both times Crystal was lost and didn’t know what to do. I had to push Hayward to get a tech out to fix the same issues with the electronics. At that time, I was requesting a system replacement since the OmniLogic system has not worked since installation. Both times in 2018 and in 2017 the same errors keep coming up: “T-Cell Low Voltage Chlorinator1” “T-Cell Voltage Sensor Short Chlorinator1” “T-Cell Current Sensor Short Chlorinator1” “Chlor Relay K1 Stuck Open Chlorinator1”, “Chlor Relay K2 Stuck Open Chlorinator1”. In 2019, the OmniLogic system went down again with the same errors. I called Hayward, Crystal Service department, and even the owner, Mrs. Cheryl R. Eshenour, and told her of these persistent issues and that I wanted the system replaced. She never returned my call after that discussion. Hayward again would not concede to replacing the system and said they would call Crystal’s competition, Goodall Pools, to come out to service the OmniLogic system as they were experts at it. The Goodall service team was responsive, communicated with me when they would be out, and communicated with me as to what was wrong and what they were replacing in the system. The system worked until last week, Sept 26th, 2019…. Yes, you got it…. The OmniLogic system is down again with the same errors. I reached out to Hayward and they said that I probably have my salt level too high; above 3200ppm. I told them and sent a pick of the Hayward app showing my salt level was 2980ppm for instant salt, and 3019ppm for average salt. They tech came back and said you can go by the Hayward app! Really? ! He said I had to get the water chemically tested. So, I did…and the test report reads 3000pm. As a matter of fact, all my summer readings from Goodall pools (quit going to Crystal Pools) were 3000 and below. I am now being forced to take legal action against Crystal Pools and Hayward. All in all, I would highly suggest purchasing your pool and get your pool service from Goodall Pools. I wish I had known about them when I moved into the PA area. At Crystal Pools, they only care about the sale of your pool…. After that, you’re nothing to them.

Sales person was Dustin Long who went above and beyond to make the process of buying a pool simple and painless. He answered all questions and helped however he could. He's the man to see if you are thinking of buying a pool.

Recently purchased a spa. Brad was our salesman and was very helpful in pointing out the pros and cons of the different models and sizes. The spa was delivered and installed very efficiently with the field crew. We are so happy with the purchase and performance using it every night. Highly recommend.

We had our Jacuzzi Spa delivered and setup today! It looks beautiful! All of the workers were so professional and friendly. We ordered our spa in the Lancaster showroom and our sales person was Brad. So knowledgeable and helpful. Would definitely recommend Crystal and Brad for sales!

Alittle pricey. Alittle snooty also. They seemed to carry pretty much of everything you needed.but i'll probably never go back only because they were snobbish.

I was having major issues and Ramone and the staff on Fruitville Pike helped me out! Thank you!

Our experience with Crystal Pools for our hot tub from sales to delivery and set up was great! Everyone was very knowledgeable and professional.

We are very happy with our new Crystal Pool! Brad walked us through the process, including a zoning variance. He kept us informed through the seemingly endless rain delays and was available throughout the process to answer our questions. The Crystal Pools teams are very knowledgeable, experienced and easy to work with! Would definitely recommend them if you are looking for a new pool!

We tried out every hot in the area when we were searching for a hot tub earlier this year. Dustin was informative yet low pressure which was nice. After trying out just about every hot tub in the neighboring counties as well and doing research online we chose the jacuzzi. We liked the sealed bottom of the tub, the jet packs and the power they provided and also the simplicity of the controls. We use it everyday!

This place has a great selection of genuine Jacuzzi hot tubs fully stocked with pool chemicals and supplies and the staff that's willing to go the extra mile to do what is necessary to get you what you need Brad our salesman is incredibly knowledgeable been there for many many years and is willing to help and get the job done right highly recommend this place

Alittle pricey. Alittle snooty also. They seemed to carry pretty much of everything you needed.

Enjoy our pool from Crystal Pools! Brad was a great to deal with, kept us informed on progress of install. Wet spring had things on behind, but it is in now and we would highly recomend their company!
Scott & Deb Yeagley

We have been very pleased with the level of expertise and professionalism from everyone we have worked with since our first visit to the Lancaster location last fall. We owned a pool built by another company for the past 10 years, so we do have some background for comparison. We just received our home class and found our instructor to be thorough, knowledgeable and enthusiastic in his efforts. Looking forward to the summer!

Salesman was friendly and provided all information requested. Facility had sufficient product to view and test out. Was pleased with product line.

From Start to finish, Crystal Pools staff demonstrated excellent customer service during the planning and installation of our in ground pool. The quality of their work is also top of the line. They exceeded our expectations on every step of the process. Highly recommended!

Very pleased with our new 24' above ground pool. Everyone very helpful and professional. Installers were very neat and quick. After install we were a little uncertain of maintenance and care for the pool and they were very helpful to answer all of our questions. Would highly recommend Crystal Pools.

Very happy with everything! These guys know what they are doing, all the way from sales to construction. A little slow start but that was Mother Nature’s fault. We would definitely recommend Crystal Pools.