CSL Plasma, Taylor PA

They're friendly and clean. However l, they're a bunch of clueless minions & the one that asked about tattoos and piercings couldn't spell or figure out my left from right. They seem to give the run arounds a lot & this "Doctor" doesn't seem very professional in regards to time.

I donate plasma every week and they are very nice and very helpful. They care about every donor, God bless them.they work really hard.

Sherry. M and Merinda have helped me above and beyond today. I adore Nidya for 20yrs and (2yrs) -Jason, Amber and YaYa, have been nothing but attentive and amazing these past-soo many year's. Nurse Corey has always been an amazing person and attentive. Only 4 stars NOT Because of the staff but because CSL on it's own, doesn't have a program set up for AB-Negative blood like me.

Horrible experience try to donate for the first time I had to go two days in a row first day I went waited 20 minutes didn't even get acknowledged I was there after signing in so I left second day same thing half hour away not even being acknowledged so much for helping save in life huh

The people who work there are very Nice and know what they are doing. The problem is there is always long lines waiting to get their vitals checked and long lines waiting to donate

CSL Plasma is a JOKE! First off the one in Wilkes-barre Won't process new comers after five pm. Then why the hell are they open til 7pm? If your gonna have your place open until 7 you should be taking people up til 7pm! Now for the worst csl plasma center - located on main ave in Taylor (Scranton) pa. First off don't even bother going if you are ANY KIND OF MEDICATIONS! Or have been on any kind of medications because they will permanently defer you from their facility! Do not go there if you want to be treated like a human being the only person there that was even remotely nice was the girl who took my blood pressure and orotein measurements was lovely but the dodo toe lady in there wow disrespectful and rude! I suggest going to a different donation center because they won't even help wit gas if you drove more than Ann hour away only to be turned down! Unbelievable plasma center! Don't even deserve one star but for sure deserve NEGATIVE -10

I strongly suggest donating… Yes you get paid, but of most importantly you are helping others… The Staff is very professional and very personable… I will be donating until I cannot any longer… which I hope is far in the future… Thank you to the Staff for making me feel so comfortable…

The staff is always awesome. Amber, Tessa, Carlos, Nick D, Melissa, Destiny, Chris, Aneesa, Nana, Lasheena, Sherry. I could probably name everyone there and you wouldn't have a bad experience with anyone. Skilled and professional, the best part of donating is how positive the staff makes your time there.

Always understaffed, the staff they do have either just stands around singing dancing, or flat out having side convos. They spend entirely way to much with 1 patient just talking. We stand in line for 1 hour sometimes more then sit in the chair for almost am hour. They barely pay anything and claim they only pay us for our time not the actual donation. I bet if they stopped paying see how many people willing to just donate for the heck of it. It could be 3 or 4 staff members on the floor but only 1 person who actually does the sticking of the arm. Considering going to a whole new company. They say they are always looking for ways yo improve but people complain about the same thing and nothing gets improved. What a joke

I went here for close to 4 years I would say, and very very rarely would it take me no less than 2.5 hours. The reasons I stopped going here after being a platinum donor are as follows:

Being a platinum donor is an absolute joke that means nothing.

The amount of money you get in return for your time and plasma compared to the price they sell your plasma for is absolutely absurd.

The employees are always just messing around as opposed to working.

Even with a line from the donor floor to reception they will still send 2 of the 3 phlebotomists on break at the same time.

The tall “reception lead” is proof you need to do nothing to get a promotion in this place. She spends more time on the donor floor gossiping about donors than she spends in reception doing her actual job.

Corey one of the “donor leads” is another absolute joke of a “lead” and more proof that you don’t have to work and can just sleep your way up in the company.

They will change your payment amount with no postings or notifications to donors until a week or so afterwards.

The people disconnecting will just converse at the end of the donor floor instead of doing their jobs, to the point that the phlebotomist have to disconnect instead of starting donors.

Management is an absolute joke who seem to be more of friend’s to some of the staff.

Calling and speaking to management about issues is a waste of time, as they will just sigh and have zero care when replying your issues making it seem as though you’re bothering them.

If the machine messes up due to lack of care by them and doesn’t give you enough blood back you will be deferred do to their negligence and no fault of your own.

Anyone can be a phlebotomist here, just send your application in on the website and you’ll be considered. I’ve personally been stabbed by at least 3 people who never went to school for it.

The final straw was when I was there for 2.5 hours, while watching the people huddle up and have a laugh in the middle of the donor floor while there was at least 17 people in line. After my donation I watched as 3 donors who finished donating after me get disconnected until the lady disconnecting decided she didn’t want to disconnect anymore and went to the end of the floor to just stand all while I waited to be disconnected. I attempted to get workers attention to be disconnected but they just ignored me walking right by as my machine had the end screen on it.

All in all the place has a total of maybe 4 actual workers at most, the rest treat it as if they’re getting paid to go back to high school.

In the end since I’ve seen people get carted out by EMS, seen countless blown out veins, waited for astronomical amount of hours while people conversed instead of working, and had air returned to my arm giving me a lump the size of a golf ball, I wouldn’t recommend going here unless you are in absolute dire need of money.

This place is welcoming and amazing. The people here are sweet and they really make the process not as scary.

Everyone that works at the Taylor location is Great, very pleasant and funny. Most of all they all give great sticks. Best of the best.

Been donating here for almost 4 years and never had any issues here. All the staff members are amazing! If you’re a new donor I highly recommend coming to CSL in Taylor.

Understaffed. And a lot of times the staff is joking around and in no hurry to get to you. There are exceptions but overall your gonna wait a while and no one really cares

Great experience I’m a first time donator and felt at home due to Michelle A. & Destiny making the process efficient understanding and comfortable

The only reason I still come to this place is Michelle. She is incredible in every aspect. I see her doing everything for everyone all at once and still doing her job efficiently and effectively. The staff is great with the donations but the little things make coming to this location worth it.