CVS, Philadelphia PA

The manager was so nice to help me when I didn’t understand the self checkout. They need more associates though:/ sucks no one wants to work these days.

I have been going to CVS on stenten ave for 25 years they know me and give me exhalent service, my prescriptions is always ready.and all CVS have good and polite people who work in there business.

Horrible customer service at the pharmacy. They answer the phone as if you’re bothering them at home and it’s not a business. The female I spoke to was obnoxiously rude, arrogant, and dismissive. She doesn’t seem to value her job. That or she doesn’t fear consequences for her behavior.

These hours are wrong. I arrived at 6: 43 P. M.and they were already closed and locked up.

I had a weird experience, the overweight cashier with the dookie braids was acting condescending. I asked her to get one of the soaps behind the glass for me because I thought the glass was locked. She said "Yeah thats fine" then opened it aggressively and stormed away. As if I had just asked her to cure cancer or something. I tried to have a good sense of humor about it and when I got to the register I politely explained that I had no idea that it wasnt locked and that i wasnt trying to take advantage of her labor. I tried to be extra polite the entire time that she rung me up but she was being very condescending. When I walked away she rolled her eyes to the other cashier and scurried off in a huff. It was such a weird experience and I didnt know whether to be amused or to take my money elsewhere.

I waited 15 minutes for my prescription. I thought my prescription was ready when the pharmacist realized I had two prescriptions. I had to wait an additional 20 minutes. The pharmacist was taking her sweet time filling my prescription. You should not have to wait 30 minutes to have your prescription filled especially since the line was not long which is rare at this place.

The clerk at this pharmacy made 3 mistakes with my prescription, insisted I was mistaken. I had to call my insurance. First she said my insurance was not active-incorrect, then my prescription was $89-incorrect, then I can only get 1 pack when script is for 90 day supply-incorrect. She never apologized, was very dry in her service the whole time, and just smirked. Insurance said file a complaint to CVS because she's probably doing it to others and providing incorrect information.

I have used this pharmacy for years and never had a problem, until now. The pharmacist is rude and passive. When asking a question he will literally cut you off and talk over you. I’ve watched him go back and forth with other customers. It’s crazy. On top of that, any questions regarding my medication, no one was willing to answer. And if they did, they were very rude. I will never go back to this pharmacy. I encourage everyone to try the CVS on shoppers lane.