CVS, Blue Bell PA

Literally whoever the older lady with the grey pony tail is that works the front of store is nasty and rude will never be going there again unless it’s for the pharmacy

I have been with CVS store #3011 at 1799 Dekalb Pike Blue Bell PA 19422 for over 9 years. I am extremely upset at this Pharmacy for never having enough staff. They never answer the phones. I have been trying to get a person on their phone for 2 days. Never answer their phone. I called the front of the store and Brian answered. He said that the pharmacy is under staffed and he couldn't help me.
UNACCEPTABLE! I am ready to change to a different company all together.

The pharmacy take for to answer the phone you call a prescription in bit get to the cvs no record of it long line everytime I go there

I dropped off a prescription and was told it would be ready in an hour. I returned in 2 hours, waited in the drive thru for an additional 25 min to be told my prescription wouldn’t be ready for another 1/2 hour, I explained that I didn’t live close and needed the medication, after I waited at the window the technician returned and told me the prescription was ready but needed to be checked by the pharmacist and she had stepped out to use the bathroom! He requested that I go around and get back in the drive thru line which was now 5 cars long! What kind of games are they playing with peoples health?

I’m really not sure there’s a good CVS in this entire area. This store provides horrible service. The drive-thru is constantly closed, no one answers the phone, and everyone is really incompetent, really rude, or both. No one seems to want to work for CVS and I can only imagine why.

This pharmacy is a nightmare. It takes them a week to fill an “auto refill”. Went w/o a very common Blood Pressure meds for 5 days. Can never get thru to them on phone - sit on hold waiting for a human at least 15-20 minutes - one time 45 minutes! Drove to the store still on hold, put on speaker & showed them the timer. They shrugged it off, said they “were busy”.

I am forced to use CVS b/c of my insurance. Otherwise I’d be back at Walgreens. Never had this problem with them.

Worst pharmacy I have ever dealt with.

If you try calling, no one answers. In return I try to tried to refill prescriptions twice through the app. They say “in process” for days and never get filled.

Currently trying to get a hold of someone again on the phone.

This is by far, the worst CVS and pharmacy I have ever encountered.

1 - forget about calling on the telephone as calls never get answered.
2- Routine and common medications are always "in process" and takes days to weeks to fill. You ned to physicially go to the store to have them expedite your order, then you wait a hour for it to be filled.
3 - Less common and popular drugs are rarely if ever in stock. I had a drug "on order" 3 weeks. Walgreen's across the street had it in 24 hours.

Go elsewehere.

The staff is wonderful. However, they at times are very understaffed that makes things slow. Even when customers complain, I’ve seen them very apologetic. They’re doing the best they can in my opinion.

Pharmacist didn't show up to open the clinic and noone in the store knew what was going on.

Worst pharmacy I’ve ever encountered. I have had 2 issues with this pharmacy. One time I went and they didn’t have the antibiotics needed. They were supposed to transfer the prescription to another location and it took them days to do it. So my child had to wait longer to get the antibiotics. The second incident was even worse. I waited 2 1/2 hours after the doctor sent the prescription to go pick it up. They close at 9pm. I got there at 8: 48 and was told to give them 10 minutes because it wasn’t ready. I pull over and wait. I get back to the window at 8: 59 pm and they ignored me at the window. I knocked on the window and they still ignored me. They were standing right by the window. I will never use this pharmacy again.

Truly the worst pharmacy I have ever been to. There are so many issues that it is difficult to verbalize them all. The one male pharmacist is incredibly unhelpful, the pharmacy techs are worse and have no interest in helping customers. They are all very dismissive, unprofessional, and unorganized. It is incredible that they are able to continue to behave in such a way.

I have stood in line with multiple other customers for very long periods of time with staff behind the counter chatting with each other about their vacations, never acknowledging any customers; after asking about a prescription status, I was told to come back next week and walked away from, effectively dismissing me; I have listened to the staff ignore the ringing phones; I have been one of those attempting to call and nobody answers. The list goes on.

It is a horrible horrible pharmacy. If you have a choice, don't bother going to this one.

An elderly man fell outside of this store and when the store staff was asked if they had a wheel chair to assist him until we could understand if he needed medical attention, the pharmacist at this location refused to offer assistance by telling us we need to call a medical profession because they have nothing to do with helping him. I’ve never encountered a human who was so uncaring. This pharmacist should not be in a role of a location where people come to get medicine and could potentially hurt themselves as they come to the pharmacy to get medicine and/or supplies to aid in their efforts to be healthier. He is a disgusting! Thankful there were a few of us who were willing to help another human in need stranger or not.

We made an appointment for my son's flu and COVID vaccine. The Pharmacist was rude, said she was tired, told him to reschedule or he would have to wait, and yelled at my son. Another customer went over to my husband and apologized for the Pharmacist's rude behavior. CVS should not book appointments if the staff is overworked and can't handle it.

I was in here 10/8/22 for some prescprescriptions. Although i had to wait a bit, i was treated extremely great. Everyone was hustling to make things move smoothly. I am a long time customer who is grateful beyond belief. I wil remain a loyal customer. Thank yiu CVS!

It’s a common sight to walk into this poorly managed pharmacy and have to wait at least 20 minutes before a cashier serves you. No doubt the Pharmacy Manager is getting a huge bonus for keeping the pharmacy short staffed! FIND ANOTHER PHARMACY IF YOU VALUE YOUR TIME!