CVS, Conshohocken PA

Whoever is in charge of ordering greeting cards should be fired. Most of the aisle is empty and staff were indifferent. Suggest going literally anywhere else.

This store seriously needs to get it together or needs better management. The one thing that really irritates me and I have personally seen it happen numerous times is how the staff respond to people who are unable to or they don't understand how to use self checkout. Instead of using good customer service skills and help them they will give the customers dirty looks, roll their eyes etc. There should always be someone available to check out customers without an attitude. One elderly lady was so upset and frazzled that she put her items on the counter and walked out.

The shelves are never stocked. Customer service is the worst

Great location, but so understaffed it's laughable. Out of nearly everything most of the time. Photo says it all.

Honestly, these reviews are kind. This store is a dumpster fire and you do not want to have any aspect of your health care dependent on this location. If you have a prescription you need filled, use Giant or Target.both nearby. Stay away from this mess

The pharmacy department should be ashamed of himself there. It can sometimes take 48 hours for a prescription to be refilled and then when you get there, the drive-through is always closed and you have to wait in a long line inside. The manager is rude, I do not recommend this pharmacy.

Worst experience EVER, I work in Doctors office, call pharmacies everyday! As a provider they keep you on hold, leave scripts for patients on voice portal- they “ never received” worst!

Conshohocken CVS once provided good customer service. No more. Service has just collapsed in the past year or so. After about 8pm or so, finding an employee on the floor to help is nearly impossible; they're all hiding in the back. At the pharmacy, I went twice to pick up a prescription that I was notified was ready, and the pharmacy couldn't find it. And there have been similar mishaps in the past. I've been a customer here for nearly 20 years, but I plan to take my business to another location.

Update: went back a 3rd time, still couldn't find my prescription. At this point I think someone needs to be called in to audit whether drugs are reaching the intended patients or ending up elsewhere.

This place is absolutely the worst cvs known to man. Their pharmacy might quite possibly be the mist incompetent group of people known to man

Prescription in process for hours days sometimes. No one will answer the phone this place is awful. Oh and then they'll claim they didn't get a script from the Dr office while I'm looking at phone showing them it's been ordered yet the pharmacist tells me to call my Dr office. And then it magically shows up because he learned to use the system to refresh orders

This Pharmacy’s customer service is the worst I have ever experience. Would avoid coming here at all cost!

Ridiculous staff here! Avoid using this pharmacy at any cost. God knows how come they are in business these days. Never get your critical medicines refilled from here. Their service is worsening every passing day.
My doctor sent Rx at 10: 30 AM. I went to pickup at 11: 30 AM. I was told to wait for minimum 15 mins. Instead of waiting, I told one of the staff to send me text notification (through system) once the order is ready for pickup and she enrolled me for the same.
I never received any SMS.
I called them at 3.30 PM and the staff said they are refilling it and told me to come by 4 PM.
I went at 6 PM to pickup and the on duty staff said my order isn’t ready and I’ll have to wait atleast 15-20 more minutes to pickup.

For two weeks I tried to get a perception filled they kept telling me out if stock and they kept looking in totes on floor with miscellaneous medication tossed in them.also there phone system said ready for pick up.you would of thought after fourth time the pharmacist would came over talk me but she hides in the back act like she busy.

Pharmacy plays games with your prescription. Holds patient meds hostage. The pharmacist is a little weezle whos behavior is simply UNACCEPTABLE.do yourself a favor.go out of your way and avoid this place. A call to corporate is warranted.

It was initially good. They are responsive but they take longer to turn whatever around and they have gotten more expensive than Rite Aid.

Kind and helpful pharmacy staff! I have not experienced any issues picking up prescriptions from here despite all the negative reviews. I just make sure it's ready for pickup on the app and go at off hours to avoid a long line.

Spent over 30 minutes on hold before giving up. This location is a joke. Will be changing pharmacies

Awful! Wouldn’t even give this pharmacy a 1 star! Wait times are ridiculous. Staff is extremely unpleasant and unprofessional! CVS needs to get management and the higher up’s to come in and figure out what the issues are here. Took my business to another local CVS pharmacy and get extremely good service and customer care!

Terrible place. I don’t take any prescriptions but have needed a few odds and ends recently. Unprofessional staff loudly talking about how much alcohol they plan to consume.

Third time in a row they lost my prescription. The guy took the next person in line behind me today while he was supposed to be finding my script that was supposed to already be available.

Last time I was here, the woman working the pharmacy register was wearing a “talk to the hand” t shirt. The level of immaturity and unprofessionalism from people handling medicine and amount of lost scripts is extremely concerning.