CVS, Erie PA

1 of the few places open 24/7. Prices are a bit high but, I've never had any problems with anything I've bought from here. Great staff, very clean store and restrooms. You do have to get a code for bathroom, which is actually why it's so nice. Highly recommend for pharmacy.

It is 11/15/23 at 12: 47 in the afternoon I called about my enhalers to see why their still not filled and the lady who answered the phone was extremely rude with sooo much attitude so I finished up my call and asked her for her name in which she refused to give me her name I switched from rite aid to cvs due to my rite aid closing and so I came here because it’s close to me and but I will not tolerate anyone disrespecting me and I will be contacting management right after this review. You CANNOT treat and talk to customers like that then refuse to even give your name so that you can be handled! You deserve 0 stars!

How does a pharmacy that is open 24/7 always have such a long drive thru line!? On top of that, they take forever just to help one person.

Haven't been able to get my medication from this place for two days straight, first time they said it wasn't even there and the second time the pharmacy was just outright closed on a Tuesday afternoon, even the service was more than unhelpful

Z E R O STARS! For pharmacy

rude.complaining staff (Evonna, swearing about me as she hangs up) shorted our prescription (once for sure, but one other time also.i just didnt see it at first.) doesn't work well with doctors. Service has been downright terrible these last couple of years. I'm the one who tries to do the work of mediating between the doctor's office and this Pharmacy and it's like they still can't fill a prescription according to what the doctor prescribes. The last prescription we needed filled our doctor had to finally call and speak to the pharmacist herself. She ended up having to give a verbal authorization so as not to confuse CVS and their system. One pharmacist (charlie) accepted the verbal authorization the next day a different pharmacist (trisha) said that that verbal authorization had not been entered into the system. And then she (trisha) proceeded to change our prescription paperwork according to a verbal authorization that she did not receive herself. And when I went in to find out what was going on, the pharmacist herself (trisha) told me that "the culture of CVS does not care about clients or prescriptions and that the only thing their corporate culture cares about is vaccines. " She also told me that trying to help facilitate the pharmacy and the doctor's office work well together would "only be possible in a perfect world. " She said that to my face in person in front of me and other customers. I filed a complaint with CVS reg mgr. And now I will file a complaint with the State Board for licensing.and looked over a few other negative reviews.and lo and behold.it's a pattern #fireher

The pharmacist is not helpful and refuses to answer simple questions about side effects of medications. This is why I usually use Rite Aid and will be returning to Rite Aid.

I don't know who takes care of the cvs on 38th and pine in Erie. It is horrible to try and reach anyone in the pharmacy. I was on hold 35 min. To speak to anyone, not only once but 3 times. Call general store spoke with Sally who then put me on hold again. On hold now, so far 8 and a half min.

Whyyyyyyyyyyy would y’all no longer accept UPMC insurance when there’s UPMC EMPLOYEES all over the city of Erie! Why would y’all then NOT let anyone know that that’s the case. & HOW are people refilling prescriptions with UPMC but y’all supposedly don’t accept it? I’m confused? Y’all are down the street and open 24 hours which is SUPER convenient but y’all don’t accept the MAIN insurance? Ugh. Do better.

If I could give this CVS zero stars I would. Every interaction I have had with the pharmacy staff is negative. They are extremely rude and annoyed by anyone’s presence much or less someone asking for help. They are in such a rush that on one occasion the gave me the incorrect vaccine despite me asking three separate times to confirm the shot I was receiving. They also reported giving me a vaccine that I had never received to my doctor and the DOH. The service is terrible and unwelcoming and they have created extensive problems for myself and my health system by not being through and making mistakes that could result in harm.

They do not always know what they dispense. I asked for them to dispense the same drug as last time (from the same manufacturer) and they didn’t know what that was. I showed them a pill and I was told they’ve never seen it and don’t know what it is. There is no NDC on the bottle so they couldn’t look it up that way. I wonder what drug they dispensed if they can’t tell what it is even when I bring the bottle and the capsule. Very troubling.

Trisha was extremely rude to an elderly gentleman ahead of me. Stated that she did not care if he took his business elsewhere because it would be less work for her. I know a Karen when I see one and in this situation it WAS NOT the customer!

By far the worst pharmacy. There’s never the same people working. Today, I took my daughter to the Dr and at 1145 watched them put in a prescription order. 115 I go to pick it up and they said they just received it. We’ll be taking our prescriptions elsewhere after today. We’ve had to do so prior and have gotten what we needed in less than an hour. Whoever is in charge of this location does not run it well.

I attempted to get a prescription for my daughter yesterday (well today too since it's midnight), and this has been hours of work. My daughter is severely sick with strep (5 years old lethargic and suffering) I recently dropped off primary insurance and only have one now, it has been that way for a month. I go to fill her script and they tell me they cannot fill it because there is a primary and the secondary insurance won't let them. I call the secondary, they say no that's incorrect. At this point CVS has made me drive around with 5 kids (1 very ill) after work, trying to figure out what the heck is going on with this insurance. The only insurance I do have is telling me that is CVS's fault and they are running it wrong. My BF went and tried to get the script for my daughter, I was on the phone the whole time and I could hear the attitude in their voice when he showed them none, It's like they were talking down to him as if they didn't want to do the work at all. We are removing all our scripts and not doing any more business there. I hope no one else wastes their time there and I hope the company hires people with actual interpersonal skills. If I could give you a negative I would.

I would give negative stars if I could. Chronically very late with my refills, new RX etc. Pulmonologist sent RX Monday noon. Tuesday at 5: 30 when I went to get it was told it might be in on Thursday. No call, no nothing. I could have had it today by buying on line. This is breathing meds! I sure do miss Burhenns. They were nice honest folks who cared.

The worst pharmacy I've ever used and we're stuck with it because of my husband's employer. Nothing is ready. EVER.wait times are excruciating. They take forever to answer the phone. It's really bad

I finally had enough of this store. Service is terrible, most of the staff isn't even polite when waiting on customers. I also must add, that the store really needs a darn good cleaning, the place is always dirty. I'm now a customer at Walgreens and so glad that I am.