CVS Pharmacy, Lansdale PA

The pharmacy made an error and filled a prescription I had not taken since February of 2020, I had previously informed them that I was no longer taking this medication. When I returned the meds, my spouse had picked up, and asked for a refund, I shared that I no longer take this med. The pharmacist insisted that I must have called and asked for a refill, That my spouse should not have accepted the med, and in the future they would not refund. I explained that I had not requested the drug. This pharmacist insisted that I was responsible for there error. That pharmacy is so busy pushing pills I can understand how the error occurred. I felt insulted and disrespected, this did not need to be the outcome.

1 of the girls in this pharmacy is quite literally the RUDEST person I have ever dealt with in person and on the phone. AA girl, late 20's/30s. I have had far too many negative encounters with her to continue to use this pharmacy. The other staff is pretty good, with a few of the ladies being absolutely phenomenal. When I expressed my concerns about the other techs attitude, you can tell they understood, and had heard it before. The only reason they are getting 3 stars is because of the superior service given by the other staff.

This CVS is my go to as it is less than two minutes from my house. There is a lot of people that are friendly and nice although I have run into one that’s not and one person who has given me the wrong information about a prescription that I needed filled (told me my prescription wasn’t ready yet that I should come back later I came back later and a different person had told me that my prescription was expired and I need to contact my doctor). I tried to call the CVS/pharmacy office hours talked to their automated system wanted to leave a message but it wouldn’t let me it kept telling me that it couldn’t understand me and then the automated message hung up on me. It would be very nice if CVS/pharmacy could change that so people could leave a message. Also wanted to add that I really don’t shop at CVS I only get my prescriptions at CVS.

Pharmacy never has your meds ready when they say they will. They never answer the phone either so you have to drive there and be told to come back in a half hour. Pharmacy staff is very rude to top it off. Changing pharmacy's ASAP.

Used to be great, but the store manager when I was there was totally clueless about manufacturer coupons

This is absolutely the worst pharmacy in the area. Rude ignorant staff, never fill orders on time and management does not care whatsoever about customer service. Zero stars if I could.

This is a good CVS. Good parking and helpful staff. The pharmacy will send you an automated message when your prescription is complete. Also, they have a pharmacy drive-thru window which is convenient.

This location recently underwent a reorganization which makes the store feel more taken care of, but I can't say the staff seems to care any more. The few times I've been here, I've only seen one person working and they have to handle the customers needing help as well as the customers checking out which leads to a lot of waiting around.

THE ABSOLUTE WORST CVS EVER! I spent 20 minutes on hold for the pharmacy! And when I attempted to call the non-pharmacy part of the store, it rang and rang until it ended the call! HOW COULD YOU NOT ANSWER THE PHARMACY PHONE? !? ! Truly ridiculous, it says the pharmacy is open at 8AM on the website, its more like whenever they feel like it. SO disappointed.

They have what I need. The staff is hit or miss. You'll either be standing there for 15 mins or you'll be out in 5 seconds. Really depends on the day I guess