Dean Honda, Pittsburgh PA

2 weeks ago I had my car serviced here. Prior to going in I had a slow leak in my back driver side tire. Part of the service was tire rotation. Last week my low tire pressure sensor went off. It was the same tire. Rotation?
When I went they documented 8mm tire depth. Today they told my husband there was a nail in that tire (didn't show him) and they said the tires are at 4mm and all need replaced. When he showed them the documentation from 2 weeks ago they had no answer.

Complimentary shuttle took me to my nearby workplace during the service and brought me back as it completed. Outstanding Service!

Excellent sales department. Professional and no high pressure tactics used to add on services. Friendly and knowledgeable. Highly recommended.

They helped me find exactly what I needed. Had 2 cars in mind that I "knew" they had as of their website and lady named Justine helped me immediately without an appointment. She introduced me to a something I wasn't expecting, we test drove it, and I ended up liking that car. Helped me get my loan and insurance too. Great dealership!

John Pazehoski and Dan Zediker we're very professional in every way. My experience with them was outstanding! I will recommend them both to friends.

Being more than 400 miles from home, having a car emergency is the last thing anyone wants to deal with. Dean Honda contacted us before we even got to the dealership on Monday morning (our car was towed to them Saturday night after hours). We explained our situation and the Service Department could not have been more accommodating. They took care of us immediately and we were back on the road in 2 hours. Thankfully it was an easy fix. I did not get the names of the gentlemen who helped us but I'm sure everyone in the Service Department would be as professional and helpful as those with whom we dealt. Very much appreciated!

I purchased a 2020 awd-e Prius from Dean Honda's pre-owned lot in Pittsburgh, and had a very positive experience with the staff there, particularly Mohammed Khaleel, my salesperson. But once I drove home (3 hours away), the tire pressure light was on, and when I took the car to my local Toyota dealer, they indicated that the tire pressure sensors were incompatible with the car, and needed to be replaced. That was a big expense, and I contacted Dean Honda to see if they would cover the cost. I anticipated a protracted conflict, but instead they handled the situation in spectacular fashion. Once they ascertained that the problem was legitimate, they agreed to cover the replacement cost, and they followed through by sending a check as soon as I verified the work was complete. That's the kind of customer service that makes me want to continue doing business with an organization, and I want to publicly thank Dean Honda for their attentiveness and professionalism.

Dean Honda helped me to trade in my old vehicle with the good offer to move on to my 1st new car. Thank you Anup Kharel & Dean Honda, I'm very much impressed with your service.

Lou at Dean Honda was awesome to work with. Finding a car to buy could have been a lot more difficult due the current supply chain shortage. However, Lou made my car buying experience stress free. He kept an eye out for the exact make, model and even color to come into the lot and contacted me right away. He is also very honest and does not attempt to sell you things he knows you do not need. I love driving my new 2022 Honda Accord Sport. It handles very well, has awesome tech features and it's super slick looking. I highly recommend Dean Honda to anyone looking to buy a car in the Pittsburgh and surrounding areas.

I drove 1 hour with my family to this showroom day before yesterday after taking an appointment, reached on time but we did not get any help from these guys. Just got the keys to see the vehicle. We were just waiting for somebody to provide some information on availability and features. Nobody shown up, we were just roaming inside to get help. Its was so embarrassing. Handed over the keys at reception and came back. Wasted almost 3 hours and the evening for nothing. Not recommended.

BE INFORMED - AT LEAST ONE MANAGER USES STEREOTYPICAL HIDE-THE-BALL TACTICS

In short, a manager and salesman at this dealership did not inform me of the Honda Loyalty Appreciation Offer I was eligible to receive and tried to pocket it as profit without disclosing this to me.

Although there are several Honda dealerships in our area, what brought me there was their participation in the Costco Auto Buying program, where in exchange for leads they had agreed to fixed pricing in relation to invoice cost of vehicles. I had sent an inquiry regarding a 2022 Pilot and had been in contact with one of their salesmen.

Prior to visiting, I had submitted information to value and receive offers on my potential trade, independent of my purchase interest. In response, someone different from Dean Honda’s purchase department contacted me interested in purchasing my vehicle at the KBB estimated value of $26,300 (this included my submitting photos and disclosing some door dings/scratches).

When visiting the dealership to test drive the 2022 Pilot and allowing them to inspect my vehicle, the salesman handed me a KBB form offering me $26,195 for my vehicle, assuring me that Dean Honda was giving me the fair market value for my vehicle. When I asked about the reduction from the original $26,300 offered by the dealership, he said that the value was slightly reduced based on the cost to repair some of the dings/scratches (fair enough - had no problem with that).

I then asked the salesman for the Costco program price for the Honda Pilot. Instead of providing the pricing sheet in accordance with the Costco program rules, he showed me a page in a binder showing the amount over invoice his dealership had committed to under the Costco program (not how it should be presented, but not a huge deal).

While he was getting a write-up from the manager, I then asked if my understanding was correct that Honda manufacturer incentives were independent of the Costco pricing. He confirmed that they were. I then asked if the Loyalty Appreciation Offer could be applied to the vehicle price, as well, as I met the criteria. The salesman said he wasn't sure if this incentive was applicable to the 2022 models but would check if the the vehicle I was interested in was eligible.

When the salesman returned, with him was a manager. The manager sat down and said he had heard we were asking about the Loyalty Appreciation Offer and then informed us that he had “already given that to us in the trade-in offer. ” I immediately expressed dismay and displeasure, telling him that he should have disclosed this and can’t ethically use such a tactic. He smugly responded by saying “we can do whatever we want with it... It is our money” (yes - that is a direct quote). In both trade offers, they made no mention of this offer being subsidized by the Honda Loyalty Appreciation Offer, obviously keeping me unaware of it so they could keep it as profit. My wife and I immediately gathered my things and left, expressing my displeasure to the salesman as he handed me my keys on my way out. He told me he understood and was not going to defend the manager’s tactic.

This whole experience has me reluctant to go back to any Honda dealership if this is what Honda allows managers to do with what Honda advertises as customer loyalty rebate, rather than a dealer incentive. I'm hoping this is not the case and that this dealership did not act in accordance with Honda's intent and instructions. I would have thought that such tactics would no longer be tried in an age of transparency and information readily available to consumers, especially at a Honda dealership.

We had a GREAT experience at Dean Honda. Tom Richardson and Bob Sasinoski are a dynamic duo. They were extremely helpful and pleasant to deal with. We would highly recommend them.

Total rip off service department. Price gouging and BAD work. Had to go to an independent garage to have the work they did undone and corrected.

Took a RTL this morning. Very Satisfied for all services, careful, detailed, fast. I visit Dean Honda last Thursday and got the car this week, unbelievable in now shortage situation. John Paz is very nice and helpful. Strongly recommend Ridgeline, drive likes Accord, exact, silk V6 engine, magic space and bed. A nice one from nice place. Enjoy

A smooth buying experience. Justine was great. Answered any an all questions, we were made to feel right at home.
Bought our 2nd vehicle from Justine, love this dealership.

You pay 1,800 for the warranty and when it’s time for them to fix something as in my wheels it took 5 months for them to fix it going back and forth with the service manager if I knew it would be this difficult I would never buy a Honda but Nick Sherman is the best person i ever talked to so professional Great guy but the service manager is no good unprofessional would recommend them to get a new service manager

I bought my Honda CRV at Dean’s at the end of 2019 because a poor deer hit my last one. The salesman was knowledgeable and courteous but down to earth and easy to talk to. I was very happy with my CRV and all went well. Then Covid-19 hit in 2020 and by the time I needed my first inspection things were serious. Because of preexisting conditions and my allergies to medication that I would have to take would I catch COVID I was petrified to go get my CRV inspected. So I called service and spoke with a manager that arranged for the Service department to pick up my vehicle at my home, inspected it and returned it to me. The service supervisor was so helpful and understanding. Unbelievable! With all the ugliness that at times surrounds us now a ray of light blessed me with this incredible gesture. I will be forever grateful for what they did for me and as I love my Hondas I will most definitely always shop here for my next one. I hope that I don’t have to ask again this year but even if they couldn’t do it again now I am still so very grateful. What a pleasant place to buy a vehicle, I’ve never said that before!

Dean Honda still services all of my cars, not just my Hondas. They are always professional, always reasonable and always get things done in a timely manner. I have yet to encounter anyone that didn't live up to my expectations at Dean Honda.
Plus, gotta love free car washes!
Still enjoying their 1st class service.

The service department is on point with great customer service too! If you own a Honda, and want to take it for real service Dean Honda is the place you want to go.

All around great experience from the non pressure sales to a breeze through finance. Make the drive from wherever to deal with them. See Devin Smith he will take great care of you!