Diakon Family Life Services, Williamsport PA

Reported to me that it was a waste of time talking to my 13 year old daughter if she didn’t want to talk and suggested maybe I try therapy. Had an appointment 30th of November that I had to reschedule due to daughter having an eye appointment that day. Appointment was rescheduled for 12-7-21 which I missed due to having two sick kids at home and not going to work that day which is where I had my appointment day and time written down therefore I forgot about it. Never got a reminder call which is fine however called on 12-9-21 advising was my first day back to work and noticed I missed my appointment and explained why and wanted to reschedule and they advised that I was now discharged. Never even got to have an Initial appointment.

I agree totally with all of the unprofessional reviews here. When I first started going here a therapist didn’t like my Service dog and lied and said I kept missing appointments. I was sent a letter saying I had been discharged for missing more than two appointments. SHE, was the one doing it to me. I was Furious and told them it was her. I was able to come back but Definitely not to see her. I agree with the appointments not being put in the computer it’s happened a lot of times with me. Or, they say their going to check you in and forget. So, I’ve sat out in the waiting area for hours. Then, of course they can’t see me and I have to come back. My, therapist’s had been switched four times. I loved my 2nd one and the one after her. Every time you get switched to a new one you have to start all over again. So, for four years I don’t feel like I’ve accomplished much of anything. But, once again I’ve been discharged for missed appointments. The first two weren’t put in the computer. My depression was all over the place but I did call and cancel where they said I didn’t. Recently, I had a very bad tragic accident in my family and had to go back to Virginia unexpectedly. My therapist knew about the accident and I told her I quite possibly would miss some appointments. I wanted to talk some about it but she decided for me what to talk about. The minute I met her my Service Dog refused to go in her office which made me very uneasy. He behaved in a very uneasy way and sat on my feet. That’s his way of keeping me calm. He Loves Everyone but wouldn’t let her touch him. After, my first visit she never acknowledged him anymore. He would practically drag me out of her office. I asked to be put on the cancellation list and I was called the same day even a couple of hours before the appointment to see if I wanted to come in and of course I said yes. I only live a couple of blocks from there. I called there on a Monday to double check my appointment’s for the week and the receptionist rudely told me I had been discharged. What! I was already going through a Horrible time with what had just happened to a family member and then this! She said they mailed me something. The receptionist had begun to get Rude and Snap at me and other people as it was. I called back and spoke with the really nice receptionist who said she thought everything would be ok and sent me to the voicemail of Christopher Moser. I explained what had happened and he NEVER even called me back! I didn’t get the first letter so they sent me a new that I received this past Saturday. It said I had to call their office within two weeks of the letter to get a 30 day supply of meds until I find another doctor. I don’t have a car, I’m not from here and I don’t know anyone. I’ve been seeing Dr Pope for almost 4 years now. He knows me and is proud of what I’ve overcome. I go in now every 3 months for med checks. I didn’t know you didn’t have to see a therapist and could just see the doctor. The experience’s I’ve had their with the therapist’s and the coordinator I would Never recommend Diakon to anyone now. I use to tell everyone to go there and they always said they had bad experiences. Now, I know why. It’s hard enough swallowing your Pride to even go there but being treated like your NOTHING is worse. As, far as the astronomical amount to fix the place up goes the place they really needed to do something about was the waiting area. It’s so small your knees touch the person in front of you. You have disabled people who can’t walk good trying to maneuver around everyone just to find a seat. People in wheelchairs have such a hard time it’s sad. I have my Service Dog and it’s difficult for me to find somewhere to sit. What, bothers me is behind the receptionist office there’s a huge room 4 times bigger than the waiting area. Why isn’t that used for the waiting area instead. I want to reiterate my feelings about Christopher Moser, LSW the Clinical Coordinator and him not returning my phone call. I find that Very Unprofessional and not what any Christian I know would ever do.

1st appointment took an hour after my schedule time to call my daughter, then about 2hrs fro the session. Scheduling isn't very accurate.had an appointment schedule & went to the appointment 15-20 min earlier, staff told me there was never a schedule app for my daughter. I had a reminder & had reminder on my phone as well. I live about 40-45 min from the office so it was an inconvenient for us to travel this far my daughter missing out on 1/2 day of school & nothing to show on computer.

The staff at front desk will blatantly lie about setting appointments. Call to confirm the next day, and the computer will be empty. I think very unprofessional. I reccomend finding another shrink if you want professionalism and if you want to see your dr on time.