DN Printer Solutions LLC, Ephrata PA

Great customer service and support! DN Printer Solutions LLC not only supplied us with a few properly refurbished printers at a great price, but one had a faulty NIC preventing networking and they immediately took it as an opportunity to express ship the part to have me up and running. I should note here that I did not even realize the NIC was faulty for over a month because that one printer had not been in production yet, and DN Solutions just handled everything seamlessly. Thank you, I will recommend & shop here again!

Says they come on site to fix the printer. Apparently they do not come on site. Customer service was great.

Received a refurbished color laserjet printer that seems to be BRAND NEW by all appearances! The machine performs cleanly and the printing is as sharp as when I bought its predecessor.

Great customer service!

I purchased a refurbished laptop through Amazon, and it was shipped directly from DN Printer Solutions. Unfortunately, it had a loose part inside (it rattled) and I didn't even bother to power it up.

I called. The CSR was courteous and professional. She was focused on "making it right" without making me jump through hoops. She arranged - at no cost to me - to deliver a replacement and return the defective laptop.

It's only been two days, so I cannot comment on the product itself. Its appearance was fine. It powered up and installed Windows. It connected wirelessly to my router. I added new software. It meets expectations so far.

Bottom line: NO complaints about the product, and PRAISE for their customer service.

I recently purchased a used printer from this company, and I must say that I am incredibly impressed with the level of service and support I received throughout the entire process. From the moment I made the purchase, it was clear that this company values customer satisfaction above all else.

When the printer arrived, I noticed an unfamiliar noise during printing. However, despite this issue, the printer's exterior appeared brand new. I immediately reached out to Aleksandra in their customer support department, and without hesitation, she arranged for a replacement printer to be shipped to me. To my surprise, the replacement arrived at my doorstep within just two days! The speed and efficiency of their response were truly commendable.

As I started using the newly replaced printer, I discovered that it did not have automatic duplex printing capabilities, which was an essential feature for my needs. I reached out to Aleksandra once again, and she promptly explained that the printer I had selected did not possess this functionality. However, she presented me with an excellent solution: for a minimal price difference, she offered to send me another replacement printer with auto duplex capabilities. Furthermore, she even provided a return authorization label for FedEx to pick up the printer from my office, making the entire process incredibly convenient.

I cannot emphasize enough the dedication this company puts into ensuring customer satisfaction. Their level of effort and commitment stands out in an era where such attention to detail is rare. Aleksandra, in particular, has been an absolute pleasure to work with. Her professionalism, respect, and constant communication with her supervisors have made our business experience truly pleasant.

Based on the outstanding service I have received, I will undoubtedly continue to do business with this company. The seamless customer experience, coupled with the exceptional support provided by Aleksandra, has solidified my trust and confidence in their services.

If you're looking for a company that goes above and beyond to ensure customer satisfaction, I highly recommend giving them a try. You won't be disappointed!

Thank you once again to the entire team for making my purchase experience an exceptional one.

Anytime I need anything printer related, I always think DNPS! It's not just the products that are great but the experience and the people whom you deal with are just fantastic. Feels like I'm part of the community they have there. A+ awsome

The office I work at recently purchased a printer from DN Printer Solutions. They provided exceptional customer services when we had difficulty with set up (user error on our part). We do a lot of in-house printing, and the printer is performing excellently even with the high demand. We have already bought another product from them and are equally pleased with it's condition and quality.

I've always had good service and reliability with DN. Good customer service and excellent satisfaction, i actually got most of my hardware from here and the only issues I've run into is how to operate most of it! Awesome company through and through