Dollar Bank, Bethel Park PA

I had the least friendly encounter on the phone today. The lady I talked to was able to explain why our mortgage payments weren't be processed as expected, but otherwise was not helpful. The mortgage payoff request process is overly difficult. The website is also awful, it's slow, clunky, and looks like it was designed in 2005. We used to have a checking and savings account here, we left a long time ago because we felt like they didn't want to listen to what their customers had to say. Now that we're paying off the mortgage, we will never have to deal with this bank again and that makes me happy.

After being laughed at by several banks while attempting to get a business loan, I went to Dollar Bank and they have been wonderful. Randy was able to work with me and get me the funds I needed. I have also switched my business checking and credit card processing over to them. The Bethel Park branch is where I make most of my deposits and everyone there is always friendly, helpful, and a pleasure to do business with. Most recently with the new cares act, Randy was able to quickly and efficiently help me secure my portion of the funds to assist with my payroll costs. I highly recommend this bank and this branch!

Businesses beware! While opening up our usiness account, I said that our only request is that we can do mobile deposit. Bank assisnt manager assured us of the possibility. After the account was open and our business transitioned to it, to our disappointment, we learned that the cashanalyzer app only works on Apple devices. Now we're stuck with this bank.
UPDATE: Called them as you advised. Still in the same predicament. Have to take extra 40 minutes out of my day to get checks fromfmy customers to your branch ATMs. Thank you for your total incompetence and deception.