Don's Appliances, Pittsburgh PA

Jeff at the Robinson outlet was amazing. Customer service, helpful, friendly, great guy. Not to mention the great texts to help you know where and when your orders coming. Delivery men were 100% helpful, courteous and carful. I will recommend Dons to everyone.

Orlando and his co-worker did a great job delivering and installing appliances for me today! Thank you!

My wife and I were delighted with the entire experience. We walked in the East Liberty store on Monday and bought a dishwasher. Two days later it was installed and running.

I could not have asked for a better experience than I had with Dons Appliances. I ordered a dishwasher 3 months ago from Lowe’s and they have YET to deliver it. I ordered a fridge from Dons Appliances YESTERDAY and got it delivered TODAY through their summer sale. They were also very respectful that we just got our floors done and did not let the fridge touch the ground until it was in place! 10/10. Were going to Dons for EVERYTHING now.

Wide selection of quality merchandise, well displayed. Great help from the staff, especially Robert Russell, who clearly explained options and helped us get just what we needed. We like that Don's Appliances offers not only sales but also delivery and service-the complete package, and at a reasonable price.

So happy from the appliances I bought and much more from the price and the service, Highly recommended, thanks

Bad experience. Order delayed 4 times. Different excuse each time. Got the same product at the same price from Best Buy in 2 days. Refund check took more than 3 weeks and multiple phone calls.

I bought my kitchen appliances from Don's and had them installed by Don's too. It was the right choice and I recommend them. I worked with Robert Russell at the Baum location, who is quite knowledgeable, professional and friendly.

The salesman was fine. Nothing exceptional. Seems like they are a lot of high end stuff. We ended up buying a refrigerator without actually seeing it. Delivery was quick and efficient. So far everything seems fine. Probably will go to another one of their locations which will hopefully have more display models.

Bought multiple appliances here. Erin Slattery was very helpful and professional with narrowing down our new oven purchase.

Starting off great experience with the sales process, which is typical of any large purchase. However the service process is another story. They give you a three hour window, showed up an hour and a half late, for the first appointment, 5: 30pm. No call or text to let me know. Three hour window to install ordered part, showed up an hour and a half late, 4: 30pm. No call or text to let me know. Called the service center and left a vm after 4. The technician told me they leave at 4. This was not stated on the outgoing message. All in all 9 hours of my time for an appliance repair on an appliance that is less than a year old. I know anything man made will break, that is why I bought a service contract on all of the appliances I bought.over $8k in all, which doesn't include my time for taking time off of work. The technician was polite, professional, and apologetic referring me back to the call center. Oh, did I mention the call center hasn't called me back from my first message?

Frank Switalski helped me at the Cranberry store. Very knowledgeable about the products. Helped me select a stackable washer and dryer set and arranged for delivery and installation the next day! With Home Show discount they beat the big box stores in price and delivery (by a week!) Plus they have their own service department to help me down the road if needed. Definitely the best place to purchase appliances.

Staff (Erin) very helpful and knowledgeable.she took a lot of time, answered all questions, and gave a lot of information. A great place to get appliances.

What a refreshing experience! We were looking to replace a fridge, however, it was hard to pull the trigger on a big purchase without spending hours researching. We decided to talk to Don's instead of researching and ordering on our own from some of the bigger stores. What a great decision. Erin Slattery was great to work with and helped us get exactly what we wanted for our budget and our small kitchen size. She also matched their price with Home Depot's, making it even more worth our while. When everything is automated and online, it is so nice to talk to a real person who has expertise with these products.

This was another seamless purchase and installation by Don's. The crew, Keith and Jeramy, not only installed and tested with great skill, but they also helped with cosmetic touch-up. Thank you, Don's; we will return with appliance needs.

First time using Don’s Appliances and I had a very good experience. Our salesperson, Erin, was very knowledgeable and listened well to what I actually needed—she didn’t try to sell me more than I was looking for, which I appreciated. I ordered six items. One came in slightly scratched and replacement was quick and easy. I would definitely recommend.

Horrible experiance here. Customer servise is at its worst. They made a mistake with thier order and won't stand behind it. That mistake cost me a lot of money. I will also say I have never been spoken too so rudely.

Laura Nagy was great to work with and really helped us understand the appliances we were looking for. She's great and so easy to work with!

We are doing our bathroom and I know they are just starting with bathroom fixtures but everyone was so knowledgeable and helpful. They definitely made me think of everything. Would recommend them highly!

We had a great experience purchasing a refrigerator at Don's. Plus this is a smaller local business chain.