Down Under Sports and Fitness, Shillington PA

Excelente place to workout! Trainers really work with your schedule and most importantly you will see results!

My wife and I became members of Down Under Sports and Fitness over 12 years, shortly after it opened. We are now both retired and continue to go to the gym on a regular basis. Because the atmosphere at the gym is relaxed, people of all ages and all abilities can feel welcome and comfortable. One or both of the owners/trainers, Stephen and Sam (Samantha), are usually on the premises during staffed hours and available for assistance with equipment or an exercise routine. The gym, equipment and locker rooms are always very clean and well maintained. It is obvious that Stephen and Sam take great pride in the operation of the gym. In an industry where there are so many choices, whether you choose personal training or to workout on your own, consider Down Under.

I am 56 years old and have to force myself to exercise. I have tried many gyms and this is by far my favorite, ever. The space is open, light filled, entire wall of windows in a cool industrial building. Best sunset views! The owners are Sam and Stephen. They are patient, knowledgeable educators, funny, and really are helping people to achieve goals. Sam is running a ten week challenge that I am part of right now and we are working on a combination of exercise and nutrition. We have a WhatsApp chat group where we share successes, recipes, ideas, and support one another. They have group fitness classes that make me work hard and push myself. At the end of her ten week challenge I will have 30 different work outs to do. They have two part time staff people who also are attentive and great. This is a boutique gym and I really cannot say enough great things. There is a very diverse client population and I love this as well, people both younger and older, no judgement, just friendliness. #bestgymever

My daughter and I have been a member here for about a year now… my son on and off for a few years since he’s away at college. He was so happy to find a local internship this summer just so he can continue to come to Down Under! The staff is truly amazing! The members are so kind! I look forward to their friendly hellos… that’s what keeps me coming back day after day! Plenty of equipment to use and wonderful classes (even though I may moan and grown through it:). I highly recommend this gym if you are looking for knowledgeable staff, a super clean environment, great classes, plenty of equipment, no crowds and definitely no judgement!

I’m rating this gym so low based solely on the lack of communication, availability, and knowledge by the staff.

If you want to go to a gym where there is never anyone available for anything, this is the perfect gym for you.

It took me over a year to cancel a membership due to poor communication and lack of service. And even after my membership was canceled I am still being charged passed the 30-day notice period. And can’t get a single person to answer the phone during staffed hours to fix the problem. Then I’m sure once I finally get someone on the phone to fix an issue that could have all been so simple they will take a condescending approach as if I’m the issue for having an issue with their lack of service.

Go to retro fitness. It’s a better quality gym in every aspect.

Reply to comment: No one at your facility emailed me. In fact they completely avoided me and called my husband to tell him that we would be issued a check as that was our only option to getting our money back. A voicemail box is used to get voicemails when a place is busy. Your gym is not always busy especially as you just stated it is a small facility. It shouldn’t take several phone calls at different times in a day for someone to answer. Yet no one ever answered or communicated with me until I made this review. Next time don’t complain to my husband about me and lie and say you sent me an email. Thanks.

—Your email was in my junk mail but besides me being mistaken about that, everything else still applies.

I truly believe that working with my trainer for the past six years has improved my health immensely and added years to my life. As a retired physician with a family history of heart disease I realized that I had to drastically improve my activity level and diet. Down Under’s relaxed, welcoming atmosphere and my trainer’s
patient but firm manner has had a major positive impact on my health to the delight of my physicians.

Great staff. Great facility. New equipment. Motivational trainers that are very experienced. Fun place to workout.