Dunkin', Stroudsburg PA

They've got a billboard and another sign for the travelers on I-80, but they have their restroom closed off to the public. How does that make sense? Take down your freeway ads.

The worst dunkin EVER. DO NOT GO HERE.it's unsanitary, they take forever and they mix up orders. Our hashbrowns tasted like the frying oil has never been changed. Absolutely disgusting.

Do yourself a favor and wake up 5 minutes earlier to make your own coffee. This is without a doubt the worst D&D I've ever been to. My wife and I are constantly exchanging stories with quite a few of our local friends and neighbors about how horrible the service and the attitudes at this location are. The location is clearly the only reason they are not out of business. I was there today about 2: 30pm and the young lady at the window was really horrible. We went through the drive thu and ordered 2 frozen coffees. Not rocket science but they gave us two of what appeared to be medium milks with ice in them. I wasn't paying attention and pulled away from the window and immediately turned around and went inside. There were 6 people standing behind the counter doing their best to ignore me. I waited patiently for a few minutes while they all side-eyed me and almost hurt themselves looking away so quickly. Finally the young lady at the drive thru window saw me with two milks in my hand and said "what do you want". I said these were supposed to be frozen coffees but they're not. She rolled her eyes and gave me the hand. Yes, she actually gave me the hand and said that I had an attitude. I said I just want a refund and she refused. While literally all the employees were doing their absolute best to not look at me and ignore me, I just said I need my $12 back because you have me the wrong item. So this young woman just started telling me that I came in with an attitude and therefore I was lucky that she was still being nice. I asked what does that mean and she said "you don't even know" kind of confusing considering she appeared to be about 15. I said I just want my money back and she said I'm not the manager. I asked what does that mean and her only response was I'm not the manager. After another few minutes of being ignored and told I'm not the manager we left. They can keep $12. Between my wife and I we probably stop there 10 times a week or more. Between reg coffees and frozen coffees and breakfast stuff, we spend at least $100 per week there for the last 5 years. This was the "straw" That will never happen again. It might not make a difference to the owner who clearly doesn't care who they hire but it makes a difference to me. I will be telling everyone I know about my recent horrible experience there. No one will be surprised.

Ordered 2 lattes both were terrible with just 1 swirl when we clearly paid for 4 swirls. No restrooms and the staff takes forever

Ordered 3 drinks. They could only make one because of missing ingredients or faulty machine - so had to get refund. Didn't want the one in that case but was stuck with it. Bathroom had no paper. They had no napkins. One of the 2 self-order screens was not working...

Location is a mess, trash outside. Inside looks like an out of business store with a forgotten dunkin. They don't let you use the restrooms. And you can't pay cash.

I agree with everyone, this is the worst Dunkin I’ve aver been to. 15 minutes to get a coffee, no “thank you”, no “sorry for the wait”, just unprofessional youths laughing at funny pictures on the manager’s phone and not caring that customers are waiting forever.

Poor experience, while staff was polite, food was undercooked, and in some of bagel bites and breakfast sandwiches still cold. Iced Carmel coffee had a terrible taste, almost like too much flavoring left chemical after taste. Very disappointing

There was a bug in one of the coffee along with a black hair in one of the ice coffee asked to remake the coffee and gave me a wrong ice coffee lady yelled at me saying this is your coffee when it clearly one if the worst Dunkin i ever been too

It's the worst Dunkin I've ever been. I didn't buy anything because it's so dirty that I wanted to clean my hands just after touching the door knob. The restroom is disgusting. It probably wasn't cleaned ever.

Place is worthless. Went in to get 2 glazed donuts and had to wait in line to order on a keios. I asked if I had to order on the keios and she said yes. Long story short, I HAD TO WAIT 20 MINUTES FOR 2 FUKN DONUTS. WON'T BE GOING BACK

Disgusting just like the fat lady with dark hair who told me she couldn't refund me my money for my disgusting drink they made me. She talks with a ghetto accent.place is a dump.

The coffee my brother order was great. But we both had to use the bathroom and it was S filthy. The owners need to do a better job keeping the place clean.

I'm a DD fan. Always receive friendly and courteous service here. Better experience than last visit; way to go guys. Back up to 5 stars

Update: Keep up the good work

Worst experience at a Dunkin'. I was standing in line with several other customers for 10+ minutes at the front counter waiting to order. There were at least 5 employees working who did not acknowledge our presence. All were gathered and chatting around the drive thru window. Finally a male employee came over and told us that we had to order from the kiosk. There was only one kiosk and it was a bit difficult to find certain items; however there wasn't anyone available to answer questions which caused further delays. Finally after placing an order and seeing the slip print out behind the counter with an alarm sounding to alert the employees to the order, I watched an employee walk over shut off the alarm then walk away without looking to see what was on the slip. I had to wait several more minutes to finally receive my coffee and then had to tell the person who gave me the coffee that I had also ordered food items that I had paid for but did not receive yet. They acted like this was an inconvenience that was not their job. While I was there, one customer became extremely frustrated and asked for his order to be canceled and his money returned. The employees then rudely yelled in unison "Bye! " multiple times at him as he left. I definitely will avoid this location in the future. Very poorly managed and an absolute mess.

I agree with everyone else, staff here is garbage. I would rather have Uber eats my order to my car than get attitude from a kid that made me have to repeat my order of 1 caramel iced coffee. Is there even an adult here? Figure it out.