Dunkin', Waynesboro PA

Went through the drive thru this morning and want to give a shout out to their employee Kali for such wonderful customer service!

I ordered a chai tea latte and a sausage croissant sandwich. I received a cold drink (instead of a hot one) and a burnt sandwich. I could’ve understood if it was a hectic morning but there wasn’t a long line. I probably waited 4 minutes total.

Never again! By looking at the past reviews, it's apparent they don't care, no replies or apologies on any reviews. This is the second or third bad experience, waited over 10 mins for a hot coffee, only 2 other cars in drive thru. I don't recommend this location, and the GM is very rude to customers. Also if you work here, make sure to give a 2 week notice or else you won't get your last paycheck. Theyve been known to do that as well.

Constantly getting my order messed up. It's extremely irritating. My order rarely differs so you'd think they would eventually get it right.but no. Hopefully at some point they will. Now I just refuse to leave the window until I triple check my bags.

Today my boyfriend order my drink THE SAME WAY IT ALWAYS IS. He asked for 3 Carmel swirl THEY CHARGED AND GAVE HIM 33 CARMEL SWIRL. WHO EVER ASKS FOR 33 CARMEL SWIRL? !

The crew they currently have is great, drive thru is usually a little busy but the line is kept moving. It's not often they are out of product and if so they do their best to mark it on the ordering boards. We use the mobile app to place 90% of our orders and we haven't had a single issue in over three months.

It's Dunkin. Pricing has gone way up it seems. Not a place to stop Saturday morning if in a rush

Always my go to place for frozen hot chocolate soo good and the staff is normally really sweet.

Their coffee and donuts are the best, from any where else I have ever gotten it before. Coffee that is!

Terrible service most days, drinks are not always the same. One time they taste great and the next horrible

Two stars because more than half of the employees have no clue how to make regular brew coffee let alone a specialty coffee. The other small percentage of the employees make literal perfection in a cup. I go here daily. Yesterday, a real young girl took my payment and handed my my coffee from the drive thru. I tasted it before pulling away, considering the mentioned above. It tasted like a cup of flavored foam. I wasn't mad. Just wanted to figure out the issue and get it fixed so the line could keep moving so I told her it didn't taste right and asked if she frothed the coffee too. She said yes. I said you only front the milk in the milk frother and nothing else. She gives me a nasty look and says "how are you gonna tell me how to do my job". So I encouraged her to not take my word but to go ask a manager. I was still talking and she angrily turns and walks away and closes the window. Okay ‍️. About 7 or 8 minutes go by and the real skinny short guy in there comes to the window, thinking I am the next customer. I begin to explain the situation but before I was even a few words in, he cuts me a nasty look, closes the window and walks away. I was literally still talking but again, okay ‍️. He comes back a few minutes later, hands me a coffee without my whipped cream that I literally pay extra for every single time. I didn't say anything, I left that go but the coffee was still messed up. I left him know it wasn't right but that it'll do because at thos point I've been at the window for around 15 minutes and cars are behind me. I am a regular. I don't expect special service. My coffee is always messed up but I'm very nice and patient when dealing with it. I order a macchiato. A coffee that does not get stirred yet, every day they stir it and I ignore it. Stirring it makes it a latte and changes the taste. The only thing I take it back for is if it doesn't taste right or if it's burnt, which actually happens a lot. This is a $6 coffee. My main issue is, why isn't management making sure employees know how to correctly use machines and properly make their specialty beverages? If we get a regular coffee with cream and sugar, we always have to stop somewhere for a straw to stir it because they don't stir cream and sugar in a regular coffee. But they stir a macchiato? Hence, the exact reason why I had to explain to the girl "how to do her job". ‍️ Someone once said stupid runs in packs, I'm starting to believe them.

I’m only giving this place a one because of the nice employee at the window however, the manager Monica is terrible. She is rude to both employees and customers. Monica took me and my mother’s orders at the drive through, which was not a hard order we just both cannot drink dairy so we asked for oat milk. And she proceeded to make the smart remark “wow” after taking it without turning off her mic which was ridiculous. Then when we got to the window we got our one drink handed to us but our other drink was forgotten about. The lady who was at the window which was not the manager apologized several times and asked what drink we still needed. She was going to make it for us. The manager then went to her and said these exact words right infront of us at the window “ You’re not doing anything right you’re making mistakes and making bigger problems for us. ” I have worked for several different coffee shops and other food places and have never gotten treated like this or degraded like this. As a manager you should never talk to an employee like this. I get constructive criticism but this was just degrading. She was only trying to help and she did was not even the one that messed up the order. The sticker of the missing drink was attacked to the cup they handed out to us already. They put both stickers on the same cup…. Monica needs written up or something and I’m only giving this place a star for how well the lady at the window took the “criticism” and how nice she was to us. I would have definitely lost my composure and would have walked out.

The donuts were delicious. The staff was very friendly and helpful. Since it took a little to get waited on they gave us a discount.

These three employees were one armed paper hanger kinda busy but remained friendly and efficient. That is a rarity these days and was very refreshing to experience. Kudos to them. Sorry I didn't get their names but it was 11: 30- 12 when we were there today. Thank you!

Not very pleasant for early morning. My order was already ordered online but placed more with it at drive thru to pay cash. Rude attitude and we get to window to pick up and the woman that took order coughing as she than used her shirt to cover her face. The other girl handed out order. Which mind you was a double order… they combined munchkins from first order and donut from second order together in a bag (order is for 2 separate people) I left that alone, told the girl thank you and have a good day and she just walked away. Not very pleasant as we sit in parking lot listening to her take others orders

Always such terrible drinks there. They are definitely made poorly here as they had the same kind at another location and they tasted great! Don't recommend this place compared to other locations, unless it's a convenient thing then sure. It'll be a hit or miss though and I swung and missed multiple times here not just once.

I had 3 stars decided to change it to a 5, it is deserved over the last 6 months or so this place has been on point with friendly good service! Keep up the good work

The service here is hit or miss. Be prepared to sit in drive thru for a long period of time.
Inside service is even worse. You'll wait over 5 minutes to order and then even longer to get your basic coffee. The early mornings are usually the best service or right before the afternoon rush. Forget going here if you want coffee on a weekend.

Pretty much EVERY TIME I order the order is totally wrong. My order is very simple and basic. Plain bagel in a bag nothing done to it. I have gotten it toasted with butter or cream cheese. A everything bagel NOT tosted extra butter. Every single time it's wrong. I don't usually say a word just politely request it fixed. Today I call about it and the female who answered the phone just chucked it down when I was telling her the issues. I could here her say yeah it's a complaint I'm not dealing. Is there an owner or manager? Because while I know it's busy I should not have issues everytime.