Dunkin', Lansdale PA

Even one star is too much! I went to get a coffe, and 2 boston cream! I ordered at the kiosk and i was waiting for my order to get ready! First they gave me the coffe, and i was waiting for my donuts, but they never gave me the donuts! So i asked for them! They told me “ oh we don’t have donuts “ i said can i get the refund for the donuts! The started talking in their language “indian” and no one was coming to assist me! So i had to ask them again, if someone can help me to get the money back because i have to go to work!
So finally someone came to give me the money back, but while he was helping me, the other employees was pointing at the trash then looking at me, and keep laughing and joking in their language! Very rude!
This is not how you treat your customers!
It’s such a shame and bad image of Dunking Donuts!

I wish I could give a negative star rating. My girlfriend was in Dunkin before work at 6 am. She ordered a coffee and two donuts and unfortunately they did not have the donuts. I guess it was not delivered. What amazes me is that, they did not wanted to give her the money back. When she asked, the owner acted as if she will forget and leave or tell them it is okay.
They started talk in Indian and they pointed at the trash can and they made a joke and laughed about it, like they should serve trash to her, what ever they were saying, it is very offensive. It took 10mins for the manager/owner to do something about it. What is happening to customers service and satisfaction? Dunkin headquarters should do something about this immediately.

Kid taking orders barely speaks into microphone. Can’t hear anything except a whisper. Can’t get order right for an iced coffee. Won’t be going here anymore.

Three attempts to make one drink, AFTER having my payment method rudely snatched out of my hand.
And to think, this was my attempt to give Dunkin another try from the last poor experience. Thanks for reminding me why I do go to Dunkin anymore.

I will NEVER go to this Dunkin again! I was directed to go to the drive through for a gift card and the 3 cars in line never moved for 6 minutes! NOBODY ELSE WAS THERE! Thumbs down

Love the products! However, the tops on the coffee sizes are often missed matched, causing multiple spills on clothing, the car, and burns on the hands or in the lap. Hopefully, these customer service errors can be corrected before someone is seriously injured.

It was a dunkin. My wife thought the guy at the counter was a bit rude but the breakfast was one of thr best dunkin breakfasts I've had, fresh and very very good!

I asked for 2 turkey sausage wake up wraps. They gave me pork. When I asked if they could check again if it was turkey or not they walked away and ignored me. When they came back to the drive thru he said I don’t remember if it was or not and continued to ignore me after that. Horrible service

I order mobile from this location and the employees are great. They really ensure that my order is correct and always served with a smile.

This location has definitely improved on speed and friendliness.
I went there around lunch time which was no it busy. The staff was quicker and nicer. I pulled to the drive through window and was actually greeted.
I paid promptly and the staff said have a nice day.
DD has basically the same menu everywhere but they don’t carry as much as other spots that have a higher demand.
Drive through is easy, entering and exiting is simple turning either way.
I haven’t been inside yet to see the cleanliness or layout.
Overall it was a positive drive through pick up.

There's so many Dunkin in the area, but this one seems to have it's act together. The drive through moves quickly, the order is prepared promptly, and service was pleasant.

A good selection of coffees, tasty and at reasonable prices.
The doughnuts are nice too.
So are the bacon pieces / snacks.
I would recommend.

The worst customer service I’ve ever seen. I always use mobile ordering and my order is never ready. Employees are rude and with an arrogant attitude towards the customers. Last time I was there the drive through window employee gave me my drinks one by one without a holder, even though I had 4 drinks to pick up. For me this store don’t deserve even 1 star. Don’t stop here

Not a fan. They've messed up my order several times, customer service is not great, food isn't bad if you get what you ordered. Kinda disappointed.

Waited a long time on line. They were just slow. And they are customer unfriendly. I went inside to order. I just wanted a black coffee. They couldn't be bothered to take my order. They were snotty about it. I had to use the kiosk and pay with a credit card for a $2.43 cup of coffee. Customer service sucks!

Went in. The guy made me use a computer to order. I just wanted a coffee and couldn't figure it out. I asked for help. The guy was real testy and said use the drive thru. I walked out like the 2 people in front of me.

All of their food, minus the donuts (we all know those get shipped in on a truck regularly), taste like freezer and/or are freezer burnt. Hashbrowns? Bagels? Nasty. Every time without fail. At least their coffee is a solid OK.

Went there at 7: 50pm and they were all out of coffee and munchkins. Pulled away and you see the kid sitting on the counter on his phone just waiting to clock out.

TRASH SERVICE. Made my macchiato completely wrong, had a shot of espresso on top and 95% milk. No matter what time I stop by, the ovens are always turned off and they can't do food. Most of the time they are rude and offer little to no customer service. Fix your staff.