Dunkin', Philadelphia PA

Their sandwiches are pretty good, the quality has definitely gotten better over the last couple of months.

My favv Dunkin around. The ladies in the morning do a excellent job. They always have my coffee hot and ready with smiles on there faces

I went through the drive-thru because my grandson wanted to stop. I ordered 1 coffee roll, 1 bagel with butter, strawberry cream cheese on the side and 2 hash browns. I received and paid for everything except they gave me 1 hash brown not 2. Not only did I feel rushed, going through the drive-thru, my order was not correct when I received it, the coffee roll is almost half the size of what it used to be, and after paying for my food I didn't get a THANK YOU. That may not be a big deal to a lot of people but I like to hear THANK YOU after paying for my stuff. And oh, a smile would be nice too.

Clean and friendly Dunkin. Busy drive through but the dining area was great for a conversation.

They add tab water into ice coffee to make it perfect size it’s a scam guys dont go there Don’t pay the full price to get tab water drinks please don’t visit them.

Breakfast sandwich burnt (crossiant burnt). Decaf coffee didn't taste right. But store clean and employees nice.

The service here is always poor and they take an order for things they don't have in stock and do not tell you until after you pay and are ready to pock up. This has happened several times.

I usually can't stand when people talk negatively about older people who usually are good at their jobs. At the same time there are plenty of younger people who are great employees. The younger employees are fantastic here but the older man has absolutely been nasty every time I've been to this DD. Tbh, I cant recall anyone who, like him, ALWAYS yells at his customers. In fact, I live nearby and had to change my coffee place because he yells at his customers. Maybe he just yells at women, idk. This has happened with him on weekends, during the week and when there's no line at all. I hate to think what it's like to work for him in there. Until he retires, this will be the worst DD in the country, except when you're lucky enough to get one of the other employees.

I do agree that the younger employees working here are more courteous and customer service oriented than the elders. Perhaps this was the man wife but she was an elder and she started yelling at me as if I was a child. Baffled and Confused in the most professional manner I looked at her and I said why are you yelling and she made an argument that my order was exactly what I wanted and it was as clear as day that one of the orders was completely burnt and the other order identical sandwich (sausage egg and cheese) had no cheese.she shouted at me " so what's the problem you want your money back!? "- no ma'am I would just like equal replacement sandwiches. And because she was yelling I thought for a split-second perhaps she's hard of hearing but when she threw the sandwich on the floor missing the garbage can I realize that she's just upset for some reason. It was 6: 38 a.m. If you're that upset at that time that is not a good day

She began to shout from across the room where they were making the sandwiches and she said that I was being rude when my tone never changed in any shape or fashion because I was raised better than to yell at any Elder. But when a customer comes in and the sandwich is completely burnt and it's visibly burnt then you should offer a remedy and not yell at the customer.

The young gentleman at the register was very professional and unfortunately he was not at the register when I returned and that's when I have your unfortunate pleasure of meeting this lady who I believe to be the owner's wife who is equally as rude and unprofessional as he is.

Dunkin is my EDC-Every day coffee, it's handy, dependable, effective it gets the job done. This visit was good too, as expected, nothing special.

Went there for my free coffee but I was charged price. I made a complaint owner called me and offered me a free coffee if I returned. Not please I wanted my money back

A little slow and the language barrier causes unnecessary negative dialog with the customer (s) which holds up the inside line. However, they have been accomodating for me and my pickiness.

This place doesn't even deserve a star. Very unprofessional. Many businesses lack Customer Service (And, do not even know what that means.) and this Fast food restaurant is number one. The drive thru host was very rude, there was a language barrier, he appeared rushed, he addressed my concerns with, "Do you want it or not " Horrible Service or dare I call it that!
There was a young Afro-American female workibg at the drive thru collecting the cash that was very poised, calm, and professional.
She needs to leave!

I arrived around 5: 30 this morning and saw a few people in the store. When they saw me they turned the lights off and walked around back. The sign said they opened at 5 but the door was locked. The hours online also say they open at 5. Would appreciate clarification about the store hours. Found it a bit rude to turn the lights off and walk away from me without a word.

More concerned with the drive through patrons. Inside wait was well over 5 minutes and no one was inside

Pre-ordered in the app. Took 18 minutes in the drive-thru line, then had to wait another 5 min after they tried to give me the wrong order at the window. Never going to this location again