Einstein Physicians Mayfair, Philadelphia PA

So rude! I was at work when I received a voicemail in transcript as well Saying I had to reschedule for baby appointment so I had to take a break from work to call them back just for the girl to tell me she’s the only one that makes Calls and she didn’t call me? Why else would I take the time to call back for a voicemail I knew about but they didn’t? Not at all professional I’ll be switching

I have been with Einstein Mayfair for many years. I would recommend not making an appointment. The staff is terrible, try calling they do not answer, leave a message they never call you back. The doctors will not refill your blood pressure medicine until you see them, even though you have an appoint set up with them. When you call for a referral they never send them, you go for your appointment and you can't see your specialist or get an X-ray until you try and and call them to send the referral. TERRIBLE. I gave them so many tries, but I should not have to go thru all this every time I need to make an appointment or see a specialist.

What I dont like at this place is the front disk people that dont have any skills hwo to deal with patients, also when u call it takes fo ever to be answered and when somebody answer they put you on hold!

The doctors are great except they never return calls and there is no walkin service for when your sick I’ve been waiting for a call back now for 8 days Ridiculous

Women at the front desk are completely disrespectful and don’t care about anything you have to say. All they want to do is sit on their a$$ and be paid.

All i see is negative reviews on here but i had a GREAT experience the receptionist was fantastic super friendly and helpful and the nurse and doctor was amazing as well, im looking forward to going back here for the remainder of my pregnancy

Doctors and nurses are kind, do there job well, but the actual up front staff is terrible. Very rude, don't want to help what's so ever. Just called 3 times before someone actually picked up but it was only for half a second before they purposely hung up the phone. Called again and they answered only for a women to cut me off while I'm trying to explain why I'm calling and transferred me to the OBGYN where I waiting for 3 minutes before another person picked up and hung up the phone AGAIN. Over this place

I was very pleased with Einstien Medical. My doctor was very nice and concerned about my health. Usually I prefer a female doctor. But, I will contine to go Einstien medical. The nurse and office staff are so respectful and helpful. I Einstien medical, it is very close to my home on Frankford, plus testing facilitate on Frankford and Rhawn. I can't believe some folks complain that waiting 20min to see a good Doctor is too long.

Rude people there. They’ve lost records of mine. I’ve tried to get a sick visit and they try to schedule me a month away, (that’s not a sick visit, that should be done within days of calling), and because my doctor left I have to start everything as if I’m a new patient. Worst service and they change their rules to benefit them. If you actually need help, don’t go there!

I had to wait over 20+ minutes several times, just to schedule an appointment, and the people that usually answer the phones all have attitudes. They're even worse in person. They all have bad attitudes and are super unprofessional. It sucks that I can't schedule an appointment when I'm sick or if I have bad pain without them telling me I'd have to go in the following month. Ridiculous!

This place used to be good and one time now is garbage don’t answer your phone then I’ll call you back the doctors socks bad attitude staff don’t waste your time don’t go there Einstein socks the hospital and everything else that belongs

If I could rate 0 stars I would! If you're sick stay away from this place! I am switching pcp immediately. This place must be understaffed or just doesn't care about patients. I was on the phone on hold for two hours! Unacceptable, just to book an appointment, and later to find out that the next available appointment is the following month. If someone is sick they need to be seen within a week not a month later! Ridiculous.

I'm switching doctors immediately. You can never get an appointment. I can never get a call back. I had to call there 5 times for a prescription refill which I never got. I'm never going to them again.

There is absolutely no reason why it takes three weeks so see a primary doctor when every single time I’ve been here I was seen for ten minutes. The care here isn’t top notch for the scheduling to be so difficult. I’ve called twice to schedule an appointment that I might not even get and now I have to call a third time to even get a chance be seen. This is unacceptable.

The worst Primary care center, staff are rude and unprofessional, and appointments are almost impossible to schedule. They over book patients and are unable to keep up with them. I called to ask for a flu, Zika and strep test and got a call back where I was advised to take cough medicine for two weeks because that’s when the closest appointment is available.

Never had such a horrible experience before, so rude staff, waited almost 40 minutes inside a closed room for a doctor to see that she never showed up! Went outside to talk to anybody but never found, no body cares, no one give a damn about you, I will never ever go there.

They take forever. They always make you wait an extra 2 hrs plus just for them to see you for about 10 mins. I’m changing my doctor. This place sucks really bad I been going here for years and I’m really changing them. There’s no reason why I have to wait 2 hrs

Been with this Awful place for 11yrs and it has become so bad, they never want to help me with appointments for my kids when they are very sick, the front staff is terrable and rude. Ever since Dr. Scaven left the staff just got so trashy! I finally switched today to a better office that actually is helpful and already have appointments for Me and my husband and Kids.

The most unorganized professional office I've ever seen. The front desk staff is rude and obnoxious. You walk in, they don't greet you, they actually don't say anything they just act like your not there. I had a paper referral for a month, they never sent in the electronic referral. A week prior to the appointment i went to the office to find out where the electric referral was, filled out a paper that said 24-48 hours for it to be done. A week later still wasnt done. Since no one answers the phone there, I had to go there and had to wait 20mins for this nasty girl (Angie) with an attitude to check everyone in before she would help me. Meanwhile the guy with curly hair sitting there did nothing, then disappeared. You shouldn't have to wait 20 mins to have a question answered. Then finally when they did call my name they couldn't even find the paper I filled out the week prior to have this done.not only could they not find the paper there was nothing in the computer, after a week. What are they doing in this office?