Einstein Physicians Olney, Philadelphia PA

Worse doctor office ever. Never answers phone. Been trying to get referrals for my appointments and can never get through. Even had blue Cross on hold in order for me to get the help I needed. No success. I don't recommend this place to anyone. Make you feel like they don't care about your health.

This office is the worst office ever. My husband dropped off some paperwork that needed to be filled out by his Dr on Tuesday 9/24/19 and he went on 10/1/19 to pick up his paperwork and they didn’t have the paperwork filed out mind you it’s been a week that they had the paperwork and they said they try to call him and they didn’t leave a message at all we try to call from my phone and his phone had us both on hold for a half an hour.today is 10/2/19 mind you the office manager said he will have it ready today and we come to the office and guess what the paperwork is not even file out again and the manger is not here. Was told by the front desk to come back at 1pm I am here now and it still not ready I have to wait other 20 minutes because it’s still not done. If I can give this office a -100 I would I would never come back to this office and would never would recommend this office EVER to NO ONE.

They cancel appointments, never return calls and be on hold for over an hour. When you leave messages they never return your calls. Not liking this place any more! Try to leave a message at the email, technical error, not surprising at all. This place is ridiculous!

Everytime this week I been trying to get a hold of them on the phone but nobody never answers there phone

I want to edit this post when I learn Her name. She has saved me more times than I can count from the hectic appointment scheduling. She knows I have sickle cell, and help in anyway she can.

The receptionist that checks you out from your next appointment & referrals is super mean.she has a really horrible attitude
You never what a patient going Through ur only take a second to be nice

I am very disappointed with this location i would never go back. The front desk is extremely unprofessional and rude they need to be more kind and friendly with the patient at the end they are getting paid and are so lazy, they need more training. I would make sure i change my Dr.and would not referred no one here.

This place is so unprofessional and the staff are lazy and rude. They sit behind the desk bit never answer the phone. This is unexceptionable, the Dr or nursing staff don't care as long as you have insurance they'll take anyone. Switching my Dr immediately.

Absolute terrible hospital. Do not go here. Staff isn’t helpful and “doctors” aren’t much better. They do not care about your health.

I saw the Nurse Practitioner at this facility and she was great. On the other hand, the front desk person wasn't so great. The checkout person to be precise. She was unfamiliar with my health insurance because it was a commercial one. She chose not to call the 800 # to inquire about it and was very dismissive. She also chose to abbreviate my name, instead of calling me my full name, which was clearly printed on my chart. Even after being corrected three times.

The doctors are really good. Each seems to know his limit, and will easily refer you to a specialist. I was having a rough day with my Rheumatoidlate Arthritis, and late for my appointment, and instead of turning me away, the receptionist fit me in with another Doctor. I can see why Einstien is lacking spaces for new patients. They really are that good. In fact, I came back to Philly for Einstien.

I have been going there for 6 years, the front desk ladies are so nice they always answer the phone when I call to schedule an appointment when I walk in the office they first to the greet the patients I love it there.

This place is a disgrace! Only thing that's good is the doctor, staff is sooo unprofessional and they don't have a clue to even know what they're supposed to do, and probably wouldn't do it anyway. They are just plain rude. And as far as phone etiquette, there is none, they don't return calls after you call them numerous times, they won't even answer the phones, and when they do will put you on hold and never get back to you. Staff are complete morons!

This place is the worst of the worst. The doctors are fine but the staff makes this place a nightmare. The wait time it's way too long, I have waited for more than 2 hours. They never, ever pick up the damn phone and when you finally reach someone, they are talking to other people, they are rude and the attitude you hear in their voices is incredible and unnecessary. The worst experience i had, until this day I am still waiting for my medical records. A lump was found near my thyroid gland and i requested medical records back in august 11, went to the office 3 weeks later and spoke to the manager i was told that in less that 2 weeks i was going to receive my records. It is September 22nd and still nothing and even when i call and call no one is able to tell me anything. My insurance changed and in order to be seen by a specialist sooner i need to have my records. This place will let you die! Having 3 jobs makes it impossible to go to the location to be on top of them, It's very frustrating.

EXTREMELY slow. Wait time averages about 2 1/2 hours WITH APPOINTMENT. Clear your day if you decide to come here to get seen.

I would give it no stars, but you have to in order to type a review. Dr. Hoellein is a good doctor, however the girls at the front desk are very rude, unprofessional, they are careless and the wait is horrible. You will easily be in the office for 3 hours every time you visit the doctor.to get a hold of someone is a hassle, you will be on the phone for over an hour. They almost never ever return calls!

If I could give minus 13356677 stars I would called this morning and was in hold 48 minutes.your call is important my ass. I was fourth, then third in que to be answered.got to my call being next and a recording informs me there is a system failure and they can't take any calls.really.could have said that 48 minutes ago.stinks.

I have been the 4th caller in que for 20 minutes. I hate this office and their staff.

I am still the 4th caller. 5 min later. In 25 min my status has not changed. This is a disgrace. My 70 yr old father needs an antibiotic for a cyst and no one answers the phone.

This place is a disgrace. You can never reach the office by phone and they are very unorganized.

Wait time is outrageous, especially if you call to make an appointment you will be on hold over 20 mins to even speak to anyone and custometr service sucks! Will be changing doctors!