Encompass Health Rehabilitation Hospital of Mechanicsburg

Extremely displeased with this facility. Their lack of care and customer service is beyond shameful.
A family member was referred to this facility and the ability to even communicate with them has been less than adequate.

The visiting hours for this location are absurd. They are limited due to “covid” but are consistently changing.
I was told 10am from both the relative and the reception that was the start of visitation but that was not the case.

I drove nearly an hour and a half to this location.

I am unsure how relatives are supposed to visit their loved ones when they don’t start visitation UNTIL 4 IN THE AFTERNOON. And are limited to the evening.

So not only have I been unable to visit, but my relative’s room outlets DO NOT work. Thus, she has not been able to communicate with her personal device. And the provided phone in her room is ancient and hardly audible.

The check-in Karens were less than helpful and I fully expected better from a facility of this profession.

DO NOT expect respectable service. You will be sorely disappointed.

DO NOT LET YOUR LOVE ONES GO HERE. IF YOU CARE ABOUT YOUR
LOVE ONES PLEASE DO NOT LET THEM ENTER THS PLACE. I KEPT TELLING THE STAFF THAT SOMETHING WAS OFF WITH MY PARTNER AND THEY REFUSED TO CHECK IT OUT -JUST KEPT TELLING ME HE SEEMED FINE. WHEN OTHERS TALKED TO HIM ON THE PHONE THEY NOTICED IT TOO AND AFTER I REPORTED IT THEY REALLY TREATED HIM POORLY. DR. KLEIN HAS NO BEDSIDE MANNERS AND WAS RUDE AND LOOKS DOWN YOUR NOSE AT YOU. NO ONE EVER WANTED TO ANSWER YOUR QUESTIONS THEY WOULD KEEP SAYING I WILL FIND SOMEONE TO ANSWER YOUR QUESTIONS. STILL WAITING. MY PARTNER DISCHARGED HIMSELF/THEY WERE MAKING HIM FEEL WORSE THAN BETTER. THIS JUST HAPPENED RECENTLY. I AM JUST TRYING TO PREVENT OTHERS FROM GOING THROUGH WHAT WE DID.

They helped and treated my mother in law with respect and kindness. Didn't think she was going to recover as well as she did.

My mother been at Encompass Mechanicsburg, PA for almost 2 weeks with fractured vertebrae. The employees couldn't be more caring and Helpful! I called at 6: 30 am about a package I had sent but it was delivered outside. Beverly and others went above and beyond and found it! Thank you for all you do. Andrea Canfield

The food is terrible.
I did not like when the dietician kept talking over me.
Day 2, two nurses had serious attitude problems with me. When I called them out, they suddenly were nice to me. I told the attending doctor I wanted to go home after 5 days, he laughed at me 4x. I told the case manager and a head nurse I wanted to go home, she said can't you cannot go home for at least 2 more days because you are not done yet. I said are you holding me against my will,? She said you are not able to leave yet. I said I'm 100% better. She said, how do you know you are better?
The place is one big scam. The physical therapist did not actually do anything. She just kept holding my leg for 45 minutes and not actually do anything.
What a scam.

Horrible nursing staff. Seem to be experts at hiding and unavailable. Stuffy disposition when you finally get their attention.

My husband was a patient there I can’t say enough about the physical occupation and speech therapy departments. They were all terrific. A shout out to the case worker, nursing and cnas also can’t forget the kitchen they always made sure he got his grilled cheese and pizza I highly recommended Encompas health