Enterprise Rent-A-Car, Ellwood City PA

I just recently got into my first major c accident and totaled my car last month, and i decided to go through enterprise through my insurance to get a rental. To say the least, I had an excellent experience with Enterprise, particularly Seth was very helpful with any questions that I had. I also got my deposit back with no issues. I highly recommend these guys.

I had a reservation to pick up a rental car after dropping my vehicle off for repairs. I waited 40 minutes in the lobby waiting for the woman working to show up. Her boss from another location was contacted after I waited the first 10min. I was assured she should be back any minute. I finally had to leave because I couldn't wait any longer. No one from enterprise ever contacted me!

Absolute garbage. The car we rented had 2 gallons of gas in it, reeked of cigarette smoke, visibly dirty and covered in ash and a cigarette underneath the seat. The employee said she didn’t smell it, while wearing a mask.duhhh. When we called to request a change in vehicle, as it was unsafe to put our baby in the car, she gave a lackadaisical response that she would call around and try to find something for us, and said she couldn’t find anything. We called a different enterprise location and they graciously made the switch. Enterprise can be great, just skip this location.

This place has went down hill dramatically since Sid relocated. Customer service is non-existent. I've rented from here numerous times out of convenience but I may start going to cranberry or a different rental company altogether after this incident, my employer has accounts with all the major rental companies. I confirmed my Monday rental with Kim on Thursday, when I called to ask for an upgrade, which I was refused after it was made way too complicated.she wanted me to physically bring my upgrade coupon in ahead of pickup instead of just changing the reservation and noting to collect the coupon when I picked up the car. Anyway, I confirmed I would be there Monday morning and mentioned it would be a little later than the 9 am, the reservation time. I was told "not a problem". I get here at 11am and Kim tells me she gave my reservation away. No apology at all. She BLAMED it on me for making the 9am reservation. I reminded her I mentioned previously it wouldn't be specifically at 9 and she stated the reservations are good for the time you set.horrible customer service. I've showed up after the reservation time a dozen times and ALWAYS have gotten a call to confirm I was still coming, these folks are not trying to make customers happy at all. I won't come back here after this rental.

I will drive an hour before I ever use this enterprise location again! They gave me a rental truck while my car was in the shop, called and said I had to drop that rental back off because it went up for presale and they would put in me in something else, luckily my car was done the following day and I dropped the rental off without having to trade rentals. 5 days later, 3 phone calls and my deposit is still not in my account not to mention customer service is horrible. They ignored me when I walked in 2x and I had to ask for help after 10 mins. Save yourself the headache and go somewhere else!