Enterprise Rent-A-Car, Pottstown PA

Great place! Like the new location at airfield. Rented twice in the past year and had very good experiences both times. Customer service from the manager and assistant manager was terrific. Had good selection for vehicles. They conveniently dropped and picked up vehicle at auto body shop. Very easy to deal with.

Called to make sure they had a SUV that I could
Rent. Was told yes and booked to pick up at 10: 30. Got there at 10: 45 and they do not. Apparently the company will book and is not aware of what they have.
However the gentleman in the office was nice as this was out of his control. So now headed to Hertz where I was able to speak directly to the site I will pick up from and rent the vechical I need.

Amazing staff. These people are reliable & dependable if you are looking to rent through enterprise come to this location. Anywhere else they will try to get the most out of you. The people at this location are helpful & understanding

Was very disappointed with the unprofessional attitude from the employee (Ben) on our first visit when the vehicle size requested was not available. Made a second visit another day to get the vehicle size requested and was given a car that was due for oil change (5% remaining) and the warning notice of airbag service required. And due to the fact they start the car for you, I had no idea of this till much later in the day. I am very disappointed they didn’t at least discuss this with me as both are important safety issues. I did an after hours drop off so sent an email about concerns and have yet to hear back.

I've been renting from this office at least once a week for work since August. The staff are AMAZING. They go out of their way to provide exceptional service. What could be a headache, they make a breeze.

So, I bought a used car a month and a half ago. It was totaled last week by someone in a CVS parking lot. I loved that car and they're hard to find in a manual transmission. So her insurer, Travelers, offered me a rental and they only use Enterprise. I called these guys up and they gave me a super nice Mitsubishi Outlander - I figured I'd get a cheap econobox or something. They came to my house in minutes, picked me up, brought me back to their place, and I was out the door in a few minutes. Very nice manager there - Jared, and he made it a painless experience.

I found another car almost exactly like mine, and it was some distance from here. The nearest Enterprise was closed by the time we got the deal done, but all I had to do was drop the rental off, lock it up and drop the keys in the key box. Ta-done. The car was so nice I'm glad I only had it a short while, before I got too attached to it.

If I'd had to pay for it it would've been painful, but that's not on them. So, thanks, Travelers, and thanks, Enterprise, and thanks, Jared. I hope I never see you again though! Lol

***A VERY important related PS that EVERYONE should know. Obviously this has nothing to do with Enterprise, but would still be very helpful info for anyone who's had their car wrecked, which I assume makes up a substantial part of Enterprise's income, and is why I'm here. This might be the most valuable info I'll ever post, so read on.

I only found this out because I went through Travelers and asked the right questions with their claims assessor guy who came to my house. My insurance company is State Farm. I had initially decided to go through them about this, and they would have made me take it - even though it's illegal to drive with the quarter panel and taillight smashed - to an "approved" body shop to have them do the estimate work for them. This would have taken over a week more time just for the next available opening they had - pretty rotten thing to do when people obviously need this to be taken care of ASAP, which is quite bad enough. BUT WAIT, THERE'S MORE! It turns out that when a car is totaled, Travelers only deducts 25% of what it would have cost to fix any pre-existing damage on cars more than 7 years old. State Farm deducts the full 100%!

No wonder they have the cheapest coverage - they rip off everyone who makes a claim through them this way. I had $1300 in pre-existing damage. The adjuster only deducted <$220 - even less than 25%. So State Farm would have given me $1080 less for this, and they do it regardless of whether you're their customer or are making a claim through them for an accident one of their customers caused. Even the office person I deal with at my agent's office didn't know about this. Quite the eye opener, huh? State Farm's dirty little secret needs to be outed, so spread the word!

I had a very poor experience at this location. I made reservations early, called ahead of time to confirm, and showed up at 8am the day I was supposed to rent the car. I was told no cars were available and I would be called at the first availability. I called back at 3pm after not hearing from them, 7 hours later, and was told they just "found" a truck. I said it was too late, I had to go elsewhere. When I tried to follow up with the manager or owner, I was told by the assistant mgr, I couldn't talk to either. I said this surprises me and he said again this is not possible. I will never rent here again.