Enterprise Rent-A-Car, Washington PA

Absolutely useless, which isn’t solely the fault of this local office, but the experience is terrible.

Here’s how it went:

We don’t have any cars. Yes, you got an email confirmation but you got it from corporate, not our local team.

We never have cars for people from all these car dealership service departments around our facility. Everyone needs to reserve several days in advance.

We tried to call you on your old phone number from 10 years ago, not the one on your reservation.

The website can’t show when we’re sold out. OK, you’re right. It did show that yesterday, but for a special reason.

This is not our fault. It’s the company’s fault.

Our car was given away without any sort of notice and on top of that, they had no cars available for us when we went to pick up. Joe from this location was a terrible employee with no empathy or remorse for what had happened. Didn’t offer to help us find another car or do anything to compensate. Will not be going back to this location!

The staff at the Washington Pa. Enterprise is helpful and friendly. They take care of their customers.

I really did not like this Enterprise, I was dropping off a rental and the location is bad, the staff was not friendly to me nor the 3 other people that were there. Just not impressed.

Fast, convenient service, personnel were nice and friendly, car is clean & smooth ride, and very quiet compared to my diesel truck lol

Got a car and it messed up and was able to replace it at another Enterprise location in another city that I was in.

The staff here is top notch! They go out of their way to make sure you're taken care of. 5 stars. If available, I will always use this enterprise

Just made a reservation

Asked the manager to check availability locally. He didn’t want to help at all so he hung up on me. Zero desire to provide customer service. Didn’t have cars available so it didn’t matter to him.

Although I had to wait a couple of days to rent a car, the experience was very good. The employees were pleasant and efficient. The car was small but it was nice. Had most modern-day accessories like back up camera and heated seats. I'll miss them lol

I'm updating my review - The problem is resolved. I was able to work out my own solution by coordinating with the Bridgeville location.

Joe, the on-site manager, was very professional, friendly and fixed a few issues. Happy with enterprise. Thanks