Express Factory Outlet, Erie PA

Staff was very helpful. We're able to find pants that we were looking for

I started shopping here because they’re one of the few places that have their dressing rooms open during covid. I’m also a weird inbetween size and I always find pants here that fit well. However, I find some of the clothing to be fairly low quality. I recently purchased a pair of black jeans. I read the tag which says “tumble on low and warm iron if needed”. I did just that, except they look like they melted in the dryer. There’s now bumps/creases throughout the jeans that get worse when I try to iron them out. Maybe the tag should say something else, or use better quality material.

Staff was super helpful, and was able to help me find the right fit of pants and shirt.

The workers at this store location in Millcreek have no idea what customer service is. They just stare when you walk through the door.no hello.never asks if you need help. So rude. Great clothes, but management needs to reevaluate their workers and train them how to talk to customers.