Extra Space Storage

Excellent experience! Great rate. Dan was awesome helpful and followed up with my account.all good!

Grant and Dan are very professional and accommodating. It’s been very hassle free to rent a unit. Thank you

This was my first time ever renting a storage unit and I was nervous about the experience at first. Grant and Dan were extremely helpful with the process and customer service was top notch. I called Grant and asked about purchasing locks, and when Dan went to show me my unit the lock was already in there. They made a stressful process relieving and I can’t recommend it here enough.

I needed a small unit to house my daughter’s dorm room belongings while her university shut down due to COVID. I compared prices and available units and Extra Space Storage was really easy to deal with and had the cheapest price. The gentleman working at the facility explained everything to me (never rented a storage unit before) and gave my family his whole attention. It was much easier than I ever thought it would be. I cannot thank the gentleman there (not sure if he was the manager he really knew everything I needed to know) as it was a great experience.

To whom it may concern,

I would like to THANK YOU and your company, for another pleasant experience over the Christmas holidays in 2020. Dan, at the King of Prussia location, was once again a lifesaver and went above-and-beyond to get me into a unit (after hours) while it was COLD, WINDY and RAINING there on Christmas Eve!

This was my 2nd time renting a unit at his location, and again, he went above-and-beyond by doing the registration over the phone BEFORE I arrived (which was after closing). When I finally arrived, tired after a 2-day 800 mile trip. Dan had left a lock for me inside the unit (I still had my previous lock) just in caseI I forgot or misplaced my old one. He also tagged the unit so I could see it was ready to use.
Dan was once again very helpful and followed up a week later, after the holidays, to ensure I had all the registration forms complete. He was able to confirm and use all my info (which hadn't changed) from my previous rental without me actually being there in person to complete. That saved me alot of time, money and hassle of making a 50 mile trip out and back to complete that process. I have two elderly parents with some health issues and so I am back and forth alot as emergency situations arise. Having helpful staff like you do, makes my life SO MUCH EASIER when a crisis or urgent situation occurs with my family.

Again, THANK YOU SO MUCH for another pleasant experience. I would also like to thank the young nan at the Mannyunk location as well since last time I was in town I rented there as well since that was a closer option for me. He too went above and beyond for me getting me into a spot in his garage on short notice as well. Malvern folks have also been helpful and patient with me in the past when I used their location as well. Both gentleman there were very kind and patient trying to locate a spot for me to park while visiting over the summer.
I will continue to use Extra Space storage because your staff and regional managers are very well trained and FRIENDLY and actually CARE ALOT about customer service and being feiendly, pleasant and helpful. It's always a pleasant experience dealing with them regardless of the location. They all know each other and communicate well to solve the customers needs by calling around to see who had a unit in the size I needed (height clearance is an issue with my high-rise camper-top) saving me alot of time and trouble. Thanks again! Happy New Year 2021.

Sincerely (pleased),
Gerry S.of Tennessee (with family in PA)
Godbless your PA team!

EVERY staff member is polite, patient and understanding. They are always a pleasure to speak with! The units are clean well managed. I highly recommend this facility!

Was clean, organized & well maintained. Associate was very helpful. Will come back when I am ready to rent.

Convenient storage units that are fairly priced. I felt well storing possessions here and the management is very professional. I recommend this place for self storage.

I gentlemen who showed me the unit before a few weeks before I purchased it. When we came back he remembered everything and was so polite and knowledgeable.
The elevator is awesome with carts to load / unload.

Walked in and was greeted by the most fantastic group of people ever. Dan, Bill, Cheryl and the quiet guy. What and awesome team. Thank you.

The staff was wonderful from the time I first visited to when I ended my stay. Spaces are clean & secure. Great central location in King of Prussia. Thank you all!

Crystal was a thoroughly informative and delightful person to work with in securing my space. She took the time to drive me over to my clean space, show me inside and how to securely lock it. Thank you Crystal!

If you want excellent and caring service (not fair or good enough) you have found your place. Crystal and Dan go over and above to make sure you are well taken care of. The facility is very clean and is well monitored. The location is convenient also. Very satisfied!

Crystal was extremely helpful in assisting me with my storage needs. The availability of a unit, and pricing provided helped me in making my decision in renting a space here. I would definitely recommend them to others!

Crystal was awesome and she helped me find the perfect sized, conveniently located unit! So easy! Thank you so much for your help!

Crystal was wonderful, very helpful professional and courteous. Wonderful employee you are very lucky.

This is our 3rd year using extra space storage for our daughter's college storage. We have never had any issues and the employees were always pleasant and helpful.

Awesome service! Crystal was very helpful in giving all the information. I would definitely recommend for anybody looking for storage space.

Crystal the store manager provided exceptional customer service She helped me select the best size unit for my needs. The property is in a great location, really clean & maintained. I would highly recommend this facility to anyone looking for a great place to store a few extra items.

We love Dan and Crystal! Even got a ride on a golf cart! Loved the southern hospitality! 10/10 reccommend.