Eyeglass World, Erie PA

Would give a 0 star review if I could. Absolutely terrible customer service. No one there has a clue what they are doing. Both times I've had to have them order lenses for me they have screwed it up leaving me waiting for glasses for at least a month. First time they screwed up my prescription and the second time they ordered 2 left lenses. I didn't even need the left lense replaced. Would not recommend to anyone.

I just want to give a big Thank You to Kate at the Peach Street Location. She was awesome and took her time to help my daughter pick out the perfect glasses. She was very helpful and patient. Thanks again Kate

The amount of wet floors signs here had me super impressed me and my daughter felt so safe thank you will be coming back!

I got my eye exam done there by Dr. Lillie (who by the way was great) not too long ago. Everyone there was super friendly, and the doctor's tech was very nice and helpful. Overall, my experience was pretty positive and I was happy with my glasses. A good eye place that I would recommend.

They are a little slow on serving walk-ins, but the overall staff, especially the staff optometrist are very good.

Eyeglass World offers a great accommodating environment. The workers are all extremely nice and helpful to aid in fulfilling my need for frames. Nicole and Tiffany in particular are absolutely lovely! I would definitely recommend this place for affordable frames with wide variety in styles.

I got my glasses there but not my son. We went in with his old frames and lenses and they transferred the lenses into the new frames we didn’t even buy from them at no cost! Awesome and friendly!

Went to eyeglass world and the sales staff was beyond hopeful. They were short staffed but let me know upon coming in they would be right with me. The frame choices are excellent! Great place!

Thought about getting glasses here, so I figured I’d test the waters by getting my current frames adjusted and take a look around a few days ago. Boy, that was a mistake. Took a while to even be acknowledged, about 10 minutes. Then was greeted like the girl was annoyed that I was there. Taylor? Tiana? One of the managers, I’m assuming who’s name started with a T. I could also see 2 more girls sitting at the large desk doing nothing other than being glued to their phones while people needed to be waited on from what I could see. I was going to put some sort of excuse for them but that’s just something you do not want your customers to see. I was also going to say they almost got me to purchase but I like to be honest, wasn’t even close…it’s just not the place for me. I’m sure I’ll have a better experience elsewhere!

We have been going to the one on Peach street in Erie for years. This last time was no picnic. We had appointments and customers just walking in were waited on before us. Our glasses had to be mailed to us because it was going to be a 6hr wait. When we did get our glasses I can't see out of mine and refuse to drive another 90+ miles to have them fixed and then have to drive back up to get them. I definitely will not be back for myself and may find a new place for my kids as well.

Amid this pandemic and all the craziness, I went to eyeglass world just to get my glasses fixed. When I walked in.it was the typical mask wearing, temperature taking, hand sanitizing safety protocols. I was taken care of by Edward, (seemed like he was the only one working) and I’ve never seen someone multitask with so many people yet still keep me as a priority cause I was waited on first. I did see the girl workers laughing and joking behind the desk, but that’s besides the point.all I know is I got helped immediately and I’ll be back to actually purchase glasses now!

Amazing is all I can think to say. I was waited on almost immediately and the BEST part. I had my glasses a couple hours later.

My appointment was at 9: 45 am And I had an exam done and left while they did my glasses and they were done and I picked them up 2pair for 99.99 and was back out of there before 11: 45am. Definitely the best place and best experience I’ve ever had totally recommend 100%

They did get me in and have my glasses done the same day. I am not real happy with the quality of the frames. I hope they don't break

First time there. I may be at fault for missing any signs on protocol, but I walked in with my daughter, got about 15 feet in the store, and was approached quickly by a worker with a bit of an attitude asking if he could help us. As I was explaining the reason for the visit he was scanning our foreheads and waited for us to put our hands out so he could make sure we used his hand sanitizer. That was not a good start. We were asked to go look at the frames because they were with other customers. As we were looking and needed their assistance, two other customers came in and were getting service before we did. After some time, we stood by a wall waiting, then just decided to leave. On the upside, it looked like they had a nice selection of frames, but, I will not be going back. Good customer service and a half decent product may still get people coming back. If you can’t start with good customer service, it ends there for me.

This is the second time I scheduled an appointment for an eye exam on a Saturday and the doctor did not show up. I waited in the waiting room after picking glasses when the assistant advised that the doctor will not be in coming in today. The assistance was just as shocked. Feel bad for the 3 customer and staff that had been blindsided themselves by this. Very unprofessional I will never go there again.