Family Ford of Pennsylvania, Carlisle PA

Family Ford is not a good company for repairs. To whom it may concern, find yourself a good independent mechanic. I found a good independent mechanic via a house neighboor. I am very happy now.

Mike and the service department handled a breakdown that my son had with "Big Red, " (our 1999 F150) on his way from Vermont back to Virginia. I felt very comfortable in discussing the repair and our request to store the truck until we could get up to Pennsylvania to retrieve it. The cost of the repair was frankly less than I expected and the truck made it back home!

My wife and I ended up with a blown water pump on the turnpike. Ended up here after the tow. They had the part delivered and installed in about 4 hours.

I am extremely impressed and dream of service that efficient and kind at other dealerships I've been too.

I’ve never had a better experience purchasing a new vehicle. There was not a friendly staff member, who I didn’t encounter while making my purchase. Everyone was amazing: the salesman (Dirk), the staff, the management, and the finance dept. (Terry). Thank you all for the wonderful buying experience!

Wow what a great experience with this dealership! Our sales guy Lucas was fabulous, couldn’t ask for a nicer person to help us with purchasing this amazing car. Terry in finance knew his stuff and was knowledgeable and super professional. We’re so happy we found you guys. Thank you for everything!

Great dealership. Very happy with my experience. Fair pricing on my vehicle. Fair pricing on the extended warranty I purchased. Family made a very good offer on my trade. I was treated with dignity and respect.

This dealership is great to deal with starting with customer service and their service department.

I had a Ford 250 PU truck that was stalling intermittently. Family Ford was unable to correctly diagnose the problem after three service calls and over $1000.00 in charges. Truck is still broke.

Wonderful people to deal with, and a great small dealership to support. I have had nothing but positive experiences with their service department. They always get my vehicle in and out quickly, and I have always found the pricing to be fair, and even lower than my expectations. I really enjoy the feel of their store, it doesn’t feel overly commercialized like big franchise ford locations. I would much rather support a small dealer like this who time and time again shows that they value you as a customer.

My experience with Family Ford has been nothing but exceptional. Kenny helped me throughout the process and communication was spot on.

Family Ford is honest and straightforward. You will not get any dealership games here, extra fees, dealer add-ons, gimmick pricing or bait and switch. How do I know this? I live in Oklahoma and flew to PA to pick up my vehicle and the experience was nothing but pleasant. Kenny knew I had a long drive ahead, so he got all the paperwork ready and vehicle ready to go.

Even though I live in Oklahoma, when I am in market for my next Ford vehicle I will be giving Family Ford a call first.

Thank you Kenny and everyone at Family Ford! Here is picture of F150 Lightning with her other EV companions!

Fantastic customer service! Bought a
awsome Ford here. Will go back for all our Ford needs.

I see that the owner has responded to my review of "They failed my car for my exhaust being too loud. Other Ford dealerships gave me no issues. " I'm not sure why Family Ford has no history of the repair. Somehow you knew about the 08 Mustang, that had to have been entered into your records somehow, and I can't image it is because there is a global Ford database you pulled this from as I have 3 other Fords I own. The 08 Mustang is the only car I have brought to Family Ford and haven't been back because of what happened. I was able to find the service documentation (attached) and it reminded me that it also failed due to the windshield needed to be repaired or replaced. This reminded me I drove to Safelite to have the crack filled, Safelite told me it did not need to be filled because of how minor this was and they were unsure of why it failed. Yes, my review is from a few years ago, however as you can see I'm an avid reviewer on Google so I have a suspicion my original review was removed somehow and now I'm just adding it back for the record.

I purchased my new vehicle through Family Ford and the staff were great to work with throughout the process. I recommend their dealership to anyone interested in a new Ford vehicle.

I've dealt with many dealerships throughout my life and must say I have been extremely pleased with the treatment I have received from Family Ford of Carlisle. They have been the most honest group of sales people and finance people I have had the pleasure of dealing with. I ran across Family Ford in 2019 and bought a 2019 Ranger. I returned this year and bought a 2022 F-150. This dealership has it all from sales through service. They are honest, trustworthy people and I'll be back.

While some dealers are gouging customers on the Mustang Mach E, Family Ford honored the sticker. I’ll definitely buy from them again.

I simply called requesting to have an oil change, alignment, and three calls applied. They did just that. Didn’t try to sell me a new car or engine. Hassle free service, met my expectations.

A couple of weeks ago, my wife and I were in the market for a vehicle. Ken Cramer, one of the salesmen at Family Ford, got us to put a deposit down on a vehicle that was in transit and assured us at least 10 times that it was a completely refundable deposit for any reason.

Before the vehicle came in, we decided to move in a different direction. When I requested a refund, I was given the run-around at least 3 times on the phone and the financial manager at Family Ford claimed he could not refund me remotely even though I live far away from the dealership, which was clearly untrue.

I had to escalate this to a dispute on my credit card over what should have been an easy and painless refund, especially because I was assured by the salesman multiple times it was refundable.

It goes without saying that myself and those close to me will opt to do business at other dealerships stay true to their word.