FedEx Ground Headquarters, Moon Twp PA

A terrible company to deal with. Drivers used to leave packages at the end of my driveway or in front of my garage rather than walking the seven extra steps to my front porch. That improved after I complained 15 or so times. Today, I tried to get in contact with someone about a package that was misdelivered. After not being able to communicate with a human being on the phone or through the online chat, I messaged on Facebook only to have them refuse to help me because FedEx Ground only works with the shipper. When I buy something from a company that uses FedEx, I have such a sense of dread because I just anticipate that there will be problems.

Customer service is bad quality. In recent years, more and more big companies have followed the suit. The root of bad customer service is they don't receive specific feedbacks anymore, certain responsibility and related consequence is not to a specific person anymore.
In their calls, their employees are trained to not give their full names or employee numbers. There is no check and balance. Good employees are not rewarded, lazy employees are not punished. The whole customer service design is stupid and immoral, and will be easy to be fixed. Yet, I don't know why more and more American companies take this, instead of avoiding this.
If you guys don't change, when the market is wide open to competitors around the world, companies like this will have no place.
Wake up!

What an idiots work here. The truck has been pushing over 10 minutes, not letting me pass him.

Visited while speaking in a conference. This review is about common area and cafetaria only. Not about services or full facility.

Wonderful, modernized facility. What I like most is lot of natural light and sunshine throughout. Conference rooms and auditorium are well equipped. FedEx hosts were awesome: cordial, friendly. Conference hosts and support team were also equally good.

Lot of parking options. I enjoyed my short visit. Road into facility itself gives a different experience- between two hillock.

Absolutely the worst shipping experience ever. I don’t know why they have customer service reps because they tell you one thing and it doesn’t happen. I took 2 days off waiting for a package that was supposed to be and promised that it would be delivered. I absolutely detest this company and it services.

It takes them days to move a package only a few miles, they are over priced and a terrible logistical company costing themselves millions while passing those costs onto you. It took a package over 36 hours to move a package 4 hours away. Use UPS or dare I say it USPS. You might get a package in a timely manner with them.

I worked there as a Steamfitter. All the people were very nice and they have undoubtedly the absolute best cafeteria I’ve ever eaten in.

No more, to order FedEx as an international shipping delivery company. Their services are ugly. My package is already on the 4th day of delivery destination, but nobody is delivering it.

FedEx ground just needs a complete overhaul of the way they operate. They use contractors at each one of their ground facilities. Those contractors are under pressure to get x amount of stops off per day. Therefore if they have a lot of stops and a couple of them are out in rural areas they will just use false reasoning behind delaying your package. They will claim an attempted delivery when they don't actually attempt it. FedEx does not stand by their service whatsoeverFedEx does not stand by their service whatsoever. None of the FedEx ground drivers are actually their own drivers. They will have dozens of independent contractors at each one of their ground facilities that hires their own employees with no oversight from FedEx themselves.

**UPDATE** 3-12-23 Finally have delivery manager issue fixed. I moved 15 months ago and I am still trying to enter my new address on the Delivery manager and no luck. Errors on web site, customer support is from some foreign land that I can't understand and I am sick of trying to track my packages and get error messages on their site. WORST EVER COMPANY, no customer support that you can understand. How does a company like this stay in business. Last year I had a box of ammo left at my mailbox at the street.worth over $500. Just lucky no one grabbed it. The web site does work when I enter my credit card but for tracking or anything else, GOOD LUCK!

Deliveries never arrived on time I have called several times to let know of store hours and I always end up with tags on my window they need to deliver during a store hours and arrange delivery routes inappropriate order to do so

Worst shipping company. They take 0 responsibility for a lost package. I can’t give them a low enough score. When you call the 1-800 they claim they are not responsible for anything.