FedEx Office Print & Ship Center, Philadelphia PA

Convenient and very efficient. It is hard to find a printing place in this pandemic and fedex makes it so easy and convenient

Staff is always super helpful and attentive. Sometimes this place gets busy and there is a wait but staff always makes an effort to make things run as smooth and fast as possible. Several computers to print stuff from. Separate desk for FedEx customers to make things move faster. I appreciate this business a lot!

I just want to shout out Lazaro (hope I spelled/got your name right). It was swamped 15 min before close, he was alone but still chill and efficient. Which is hard. Thanks!

Worst experience at a fedex EVER. The two guys working there completely dismissed me when first asking for help because the printer wasn’t working - they said they had to get to the line first even though the line was all people that had JUST walked up. So I got in line and then when it was my turn, he took a look at the printer and said it was an error with my file? Even though it was a simple PDF? Then I went to print a receipt because i was still charged, and then a ‘no paper’ error showed. I went back to the counter and the guy said “that’s not what it showed and you must not have clicked print receipt”. I said well I did.and he goes “mam, I am not doing this” then proceeded to start talking to other customers and flat out ignoring me.

I’m literally sick from how I was treated. Never go here.

Trying to ship important documents, but was told they cannot ship the normal documents due to COVID 19, which was understandable. However, I communicate with the staff that I can only use FedEx or UPS. Then the staff told me to go to 30th Street, which is a USPS, even though I confirmed twice with him. (Thought maybe a new UPS opened on 30th street)

Finally, walked to the FedEx in center City on the same day. Shipped successfully with great service experience.

I had the worst experience in this FedEx Office. I visited there yesterday (3/17/2020) around 6 PM to send a package. It was not a busy time and only 2 customers including me were there. One of the female employee started to work on my package and I gave her the sending and receiving information. She kept talking with other employees so it looks she did not careful about entering my package information. Initially she missed some of receiving address so I asked to change it. Second time, she made a mistake again on receiving address. Third time, she misspelled again and it looks she did not change anything on the address. Even though I said the receiving address is not correct and I asked to change it, she did not hear and kept talking to others about unimportant things. And then, she even yelled to me that I need to push the ship button for confirming the information. How can I ship with the wrong address? I asked to change my receiving address again and she found finally what she wrote misspelled ones after several tries (the address consisted of very simple words). If she focused on her work, she should have finished this simple work at once. She should also have apologized about her mistakes but she threw away the receipt to me without any explanation. I really do not understand her attitude. I think FedEx should have trained the employee about customer service and professional work.

Terrible customer service. The employees spend their time gossiping instead of helping customers. Abysmal.

Always fully staffed. Vacuuming could be improved or more attentive. Cashier's always friendly.in person and on phone.
Any problems? Just say something their always happy to help.
The cashier Theron usually is working and helps me; he is very professional and courteous and polite. (He doesnt rush me either unlike other places during a business transaction)

Terrible customer service. Made me wait over 10 min to talk with a manager and when the manager came out went over to a customer that just walked in before dealing with me. My pickup was for two packages and my box even said 1 of 2 but they told me it was impossible for me to pick up two packages with one tracking number, yet I did this exact thing the day before. The staff is dismissive and rude, do yourself a favor and find another store.

This low quality company has stressed me out. My package arrived later than estimated. Plus pints were low quality and left streaks on the paper that Fedex provided.

I sent feedback through the website at first but it wasn’t addressed. Customer service in the store was short and didn’t inform me of extra charges for international shipping. Calls got looped around. Parts of the website feels outdated.

And they are overpriced.

Very rude conversation on the telephone by employee. I was attempting to send pictures online for printing for a memorial service tomorrow. I am from out of town and do not know the area, Employee asked my location and when I told him he repeatedly told me that there are other locations in the area. I told him that I could Uber anywhere but he would not take my order and would not listen to me give him the address for the service. Kept talking over me and would not listen. Very disappointing.

I have shipped many things over the years through many companies, and never have I ever been told "you can't have dead space in the box, so either you have to pay us to repack it for you or you have to take it home to do it yourself". Many companies send me packages with tons of dead space in their boxes. Clearly they just wanted me to pay more for a pointless service.

Fedex is the worst mailing company I guess. I called for more than ten times and waited for more than ten days for a misdelivered parcel. Every time I speak to a customer service agent I got a different answer. Ask me to come to your station in the afternoon and when I arrive, tell me to wait there for three hours to wait the driver back? Play me like a fool? I can never imagine this kind of thing happening in China. American mailing companies will be ruled out by Chinese companies very very soon. Let’s see.

Very helpful folks working there, was able to assist in printing a quick order for a conference, overall very satisfied with the staff and results of printing.

I called this center at 8: 05am and got the best customer service over the phone. The person was pleasant and knowledgeable.

This FedEx is absolutely horrible, every time I have gone in I have left needed to go to another location to REPRINT and REPAY for my items because they blame my files for their broken printer (which by the way print just fine in other locations on decent machines). If you care at all about the quality of your print do not waste your money or time here.

Staff is really friendly.
You can email your documents to the printer directly no need to log on to the computer. It's just a way for them to make money by the minute.