First Commonwealth Federal Credit Union, Allentown PA

I've always loved FCFCU. The branches are always clean, the staff is always friendly and the services are wonderful. I trust this bank.

I have been a customer with First Commonwealth Federal Credit Union for many years and they have always been friendly and customer focused. Even through COVID, they have addressed all of my banking needs in a timely manner.

The WORST online banking. They have a system that confuses customers so badly they accidentally use other peoples logins and as a result you constantly get "invalid login" alerts and must reset your login info which makes remembering your own login impossible. Total Dumpster fire.

First Commonwealth is a great place to do your banking. They have friendly and knowledgeable folks. I had an issue having to close and reopen some accounts and from the branch manager to the teller/associate, I was treated with dignity and respect. I highly recommend First Commonwealth.

Not being NCUA compliant. They do not go over any of the TIS disclosures at the end of an account opening.so members literally have no idea what they're signing up for. It's the blind leading the blind at this credit union. There have been many mistakes on accounts! Bank tellers are likely to give the wrong amount $$ that is requested.

I was the one that messed up and overdrew my account, but Lauren gave me great customer service with an amazing personality to go along with it and fixed it for me. She is a great asset and i will return to her when i visit.

We are trying to work with them and the man that is suppose to be helping doesn't seem to know what he is doing and is reluctant to help or isn't available anytime we call.

Is ok so far but new members have a 30 day probation period where all checks deposited are held for 7 days. Kinda bull

Friendly and quick service. The only negative is that when you are leave you can only turn one way out of the parking lot and that's not the way I want to go.