First National Bank, Wyomissing PA

Rude employees and incompetent! Wanted to argue instead of helping me with a transaction! I took my business elsewhere!

A bank that serves the purpose. I opened an account at diamond credit union and it's a much better experience. I personally don't think fnb disclosed info on account fees well enough.

Called due to some suspicious activity on my bank account. Whomever I spoke to asked for my social, date of birth, full name, & address. Which made me feel uncomfortable to give over the phone, Never asked for my bank account number. Once I told him my reason for calling he told me he did not understand what I wanted him to do about it. Once transferred to fraud claims & explained again why I was calling and explained my account was overcharged she told me I had two options: “1. Get over it… or 2. I would have to go down to the office so they can close the account & make a report. And for x amount of dollars did I really want to do that. ” Unbeknownst to her, that x amount of dollars could’ve been all I had left to feed my family. As my bank for 13 years I expected more than “get over it” no matter the amount!