Foulkrod & Associates Inc, Edinboro PA

I have been a loyal customer for at least 13 years, but that ends today!

My dad and I have been going here and paying the same amount every year. He took care of his first this year and paid $160 + the new $10 charge for them to print out the documents. Nothing has changed with him or I as far as residence or work place. I didn't want to pay the new $10 charge so I elected to go the paperless route online which took at least 20 minutes to setup and was an unexpected inconvenience.

When I went in to pay I expected to pay $160 based upon what my dad paid because they won't tell you ahead of time exactly how much it will cost. I was puzzled when they said the bill was $165 and inquired why. They said that it took longer, but would not say as to why, and certainly don't provide how much time it actually took them. I left a message for the owner Jon to call me back and explain the unexpected $5 charge.

After days of no response, I left another message, and another message 2 days later. I was becoming annoyed at being ignored knowing that they knew they had been caught being deceitful and had no valid reason for the $5 charge.

I called again a week later from my first message and finally got a hold of Jon. He harshly did not want to discuss this issue with me and provided no reason for the extra $5 charge. I told him that he had lost my trust and my business and the phone call was ended.

I realize $5 is a trivial amount, but it is the principle of the matter and their integrity that I call into question and why I refuse to do business again with them.

My husband Rob is a new client snd I cannot begin to describe how for a whole lot if wrongs this company made right in minutes! He put Robs mind at ease and came home elated with how amazing the entire office is. Last year the super nice receptionist cleared up another issue from another accountant. They are fantastic at what they do. I can’t wait for my turn!