Four Points by Sheraton Scranton

Great stay. Seeing some bad reviews on here lately, but I gotta say different. Everything was good. I’ve stayed in the past, and it was good then too. Staff was wonderful. Room was super clean. Grab & go breakfast was far superior than many other hotels I’ve been at. Hopefully next time, the restaurant is open again.

Life is beautiful here, I checked in to have a rest in this hotel and I enjoy myself to the fulness. The room is big, the toilet very clean and the worker did their to satisfy customer. Never regretting coming here.

I first stayed here in 1997 when under different name and checking out University of Scranton which soon after I attended for graduate school. Have had more recent stays and hotel and staff are pleasant.

Absolutely do not stay here. When we checked in I looked to see when the pool closed and the sign said 11pm. When I changed and went back down to sit in the hot tub there were no towels and I was told by the front desk that the pool was closed. She let me sit in the hot tub for 30 minutes since the sign said it was open for another hour. Jets in the hot tub didn't work and the hot tub was warm at best. Shower didn't get hot either. Mold in multiple places throughout the room including in the blanket. If you stay here shine a light through the blankets, I wouldn't have known it was moldy if the lamp wasn't on to shine light through it. Bottom line, just don't stay here. I wish I would've looked at reviews before stopping.

Update: woke up with hives on my face, clearly even though the pillow looked clean it wasn't.

First, let me say that the pictures of the rooms on the hotel’s website are false! Not what the rooms look like at all! Hotel needs major renovations! Hotel was dark. Hallways smelled. Room looked old and dingy. We left! Not sure why Marriott would want to be affiliated with this hotel?

Malik, Tristan & Emily S all went out of their way to help me to enjoy a WONDERFUL visit. I had no problems, a clean, comfy bed & a quiet room #617. Pool & hottub were opened, restaurant was not. Nice cool AC. Fairly clean room & very clean bed.

This place was a dump.so dirty and the property was not cared for.you could tell they were understaffed which is unfortunate but not acceptable when spending $300 for two nights.the only positive was Emily at the front desk who was a sweetheart and helped us get refunded for the second night so we could book a room elsewhere.give Emily a raise.

You can tell that Sheraton is breathing new life into an older hotel and that they are in the beginning stages. That being said we had a comfortable stay and it is in a great location for easy access for travel and business in Scranton. The staff made us feel like we were staying at a high quality resort but the property is not there YET. We are moving to the area so we will not need to stay here again but we would highly recommend it for friends and family.

For $300+ I expected a top tier hotel. I was ignored for several minutes when checking in but she was very pleasant once I was acknowledged. Our room was clean but shabby and dated. Veneer peeling from the bathroom door. One towel each. Wrinkled dust cover on the beds and sheets that didn’t fit. My husband took our dog outside the main entrance around 8pm and had to circumvent 4 dodgy looking young men hanging around the door, two of them passed out. No breakfast, just coffee available in tiny Dixie cups. NEVER AGAIN! What a dump.

Very disappointed. Once of the reasons we chose this hotel was because of the restaurant. To arrive and be told it was closed after a very long day of driving was not what we wanted to hear. The desk staff was very helpful with local eatery suggestions.

Our stay was alright, the main issues was due to staff disorganization. Our room was knocked on at midnight and the morning by separate guests that were given our room number. We also were told there wasn't a water refill station but one was in the fitness room.

Please avoid this hotel at all costs. Not only did they cancel our reservation the day before we were supposed to arrive after we had already checked in, but when we tried to call and fix it they told us it was “not our problem and we should’ve dealt with this earlier and booked more in advance”. Made no sense. We had no where to stay. Thankfully at the last second we found a hotel, who has been amazing.

Here’s the kicker. This morning, as we are waking up in the new hotel, the one that cancelled us charged our card. How is this possible when we were cancelled? We learn the only way is if the hotel manually does it. Finally we get back in touch with this hotel unfortunately get the same person who cancelled our reservation. Emily S is the front desk supervisor (who has refused to give us her full name). She again said it wasn’t her problem and again we needed to figure it out. Our bank and our hotel front desk (who we even checked with to make sure we weren’t crazy) said it was this hotel that manually charged this card after our reservation was cancelled (we have the cancellation and all the receipts). Now we are fighting to have this charge removed.

Emily S is refusing to work with us and hangs up on us when we call and insists we are threatening her by having her remove this charge. Our card was charged this morning - there wasn’t even a temp charge the day before as if we had checked in (our hotel now did this). We know it was not done accidentally and the hotel is responsible. Emily S also refuses to connect us with any other management to deal with this which makes me sure it was on her. At this point we don’t even know what to do we may have to go there in person (which again she said would be us threatening her?) This has been the worst customer experience of my life and I’m shocked at the behavior of this employee. I sincerely hope no one books here and goes through this.

Where to start. Pool was closed. Lobby had no air conditioning. Lobby restrooms had no soap. No AC in gym. Drinking water fountain was broken. No breakfast (supposed to be a grab and go available). Room towels were almost threadbare. A very poor reflection of the brand. I gave a second star because they were nice enough to give us a new room when the first one smelled strongly of cigarette smoke and the woman at the front desk was pleasant.

Don’t book this place…they canceled my reservation the night before, and i got moved to another hotel 30 minutes a away…same thing happened to 3 of my friends, but they were able to get closer hotels in the area

Bathroom was absolutely filthy and disgusting. Mold everywhere in the shower and the entire shower liner. Mold on the walls. The hair of the previous occupant still on the shower walls. Splatters all over the glass surfaces. Would absolutely not stay here again.

Older hotel that's poorly renovated. Not very clean (mold on curtains from HVAC unit and shower curtains), smells like weed, and no refrigerator. If a Hilton Garden Inn is a 5, then this place is a 1, but for Scranton it's a 5! Cost about $190 a night.

I don't understand all the poor reviews! Everything was perfect except bed wasn't a king but a queen. Room a bit small but pretty nice view. Ac worked great. Room was clean
Staff very nice. We had requested a mini fridge and were told that it would only be provided for medical reasons. But they ended up giving us a large mini fridge! Hot watering shower worked well. Yes, place could use a little updating but it is fine. No mold in rooms and no broken sink. Everything was great. We would def stay here again.

No frills hotel but if you are just looking to have a clean room and soft bed this place works - staff is friendly. Big TV, great AC in room. Bathrooms are abnormally small, very limited towels and toilet paper in room. Mini fridge not super cold.