Freysinger Mazda, Mechanicsburg PA

Honestly, I would give them zero stars. If I could. I was very upfront with them about my situation. Of course got the spiel that we will do everything we can do and get back to you well it’s been over two weeks and I still haven’t heard back from them very unprofessional to not at least call back get emails from them and respond to them and still no response so their customer service skills lack significantly. I am fine if you are unable to help me but at least tell me that. I was upfront with you, so I expect you to be upfront with me. Honestly, I dealt with another car dealership and they kept me informed and stayed in touch throughout the entire process unlike this dealership.

10/10 experience! I got to trade my 2023 Honda CRV for what I really wanted, a 2024 Mazda CX-90. Antonio was amazing, he helped me get exactly what I was looking for with the best price. I have followed him from other dealerships because he is the best at getting what you need DONE! Thank you Antonio

Very helpful and accommodating
Great explanation of all services performed
Friendly reminders
free car wash
made recommendations (not DEMAND) for addon services

The worst place that i ever seen in my life,
I bought a brand new car Mazda cx-50 at this dealership, the car had an issue from the first day of purchase, but I found the issue by myself after 2 days from purchase date, then I contacted the dealer to fix my car after 3 times back and forth they couldn’t fix the issue, I was trying to take the car for the 4 time but they didn’t accept it and they kicked me out from the dealership, i was tried to talk to the sale manager they never let me to find the sale manager, for all the time they gave me an excuse (manager is sick today or on vacation or etc),
Service team, couldn’t find and fix my car issue till now the first day of service they scratched my front bumper and didn’t let me know, I found it by myself, that’s a big shame for this place again they refused to change the bumper and never did it,
Sales person, before I signed the paperwork he said anything that I need it he can help with me then after I got all these issues with my car and this place he just said I don’t know any time i want to ask a question again he said don’t know, okay if you don’t know anything why you are working here!
i do not recommend to buy CX-50 never and don’t recommend this place never never!
I’m loosing alot of money of this purchase

Based on how their staff drives their clearly marked "dealer" vehicles on 81, weaving in and out of traffic giving people the middle finger, their professionalism needs some work.

Great purchasing experience! No pressure, no haggle, fair deal. My car was showroom ready (literally) when I arrived. Would highly recommend dealership and salesperson, Jay Fencel.

Very knowledgeable sales person, absolutely no pressure to purchase a vehicle. Josh was very patient with me throughout the process as I was initially indecisive and had many questions. I highly recommend Freysinger Mazda.

Staff is awesome at Freysinger Mazda - always a great experience whether purchasing a car or having service done.

Cody is focused on customer satisfaction.
Tech team gives prompt report/video of svcs.
Costs are reasonable.

No pressure, was made aware of my options but not pressured into going one way or another and every single interaction from sales Zach, finance Robert to service Stephanie, all depts were all very friendly and polite. Totally opposite of the stereotypical car dealerships!

Skip eagle was very friendly and made the process of buying the car stress free. He was helpful in deciding which car I wanted to buy and explaining various financing options with my trade in. Would definitely recommend Freysinger Mazda

Best staff hands down I’m the area. Hock and Josh, Bebop, Jill, Timmy, and Zach really know how to give excellent customer service. This staff has been trained with amazing people skills, the coffee selection is exquisite. My personal favorite is the chai tea. Mmmm! Delicious a must try. The selection of vehicles can appease any patron on the area. This is also a family business and you can tell. They made me feel like one of there own little brothers. The test drive experience was fun. Zach shared stories about his day with me while selling me the driving experience. A must ride I say! Zach was so helpful with my many questions I had. Also, the dealership just had a makeover and it looks amazing! When deciding on your next vehicle remember this, they will welcome you with open arms here. They will make u feel like one of the team! Also, very clean!

Back in the day, I bought my new 2010 Mazda5 here and this visit on the last day of February 2023, I am here for oil change, tire rotation and 60K mile once over. It's a rainy day today. When I parked my vehicle before entering the service area, I always find the space that pools into a sizeable puddle. I always dread possibly soaking my feet thru when exiting my vehicle. This space has been the bane of my existence whenever I have come here for service.
It has been a while since I have had official Mazda service due to the age of the vehicle. I have a knack for picking rain, snow and freezing rain days and always grabbing that bad parking space.
Upon entering, staff was friendly, took my key and off I went to the waiting area. Looks like they have renovated since I was here last. Looks nice. Chairs are comfy.
I decided to treat myself to complimentary coffee.
I like gadgets but this coffee machine stumped me. As I was in the middle of tearing it apart trying to figure out how to put this odd prepackaged packet into it, a staffer rescued me and helped me make a cup of coffee. I am not sure why it wasn't a Keurig style machine. I felt about as awkward as a PC/Android user trying to figure out how to use an iPhone and a MAC.
First coffee down, off to the restroom. Wow, this is a clean bathroom! Seriously. I will be in and out over my visit as the coffe works its magic.
Service guy tells me about what my vehicle needs for its age. About what I expected as far as items and expense. I elected to have belts and other consumables serviced. I will deal with fluids and other flushing at a later time. Service guy said he could have it all done to today. Probably 2.5 to 3 hours. Not too excited about the wait but understandable. So waiting on the work at the moment.
Maybe a second cup of coffee. I still can't get figure out how to make a second cup even with watching the staffer who helped me make the first cup of coffee. Fortunately, the service guy who briefed me on my vehicle, is also trained on the coffee machine. So got my second cup. Another bio break incoming. For now, listening to podcasts and playing games on my phone while enjoying the quiet and break from life's monotone.

I purchased a 2020 Mazda 3 from another dealer but its connected services didn’t work. I reached out to freysinger and spoke to Stephanie from service. She was very kind and they got me the earliest appointment they could. They updated the vehicle and told me it also had a recall open they took care of as well. Everything was covered under Mazda warranty and the service was fast! I highly recommend this dealership.