Geek Squad, Mechanicsburg PA

I purchased a router to use for our business internet quality and purchased the Geek Squad service with it they were very fast on taking the money but took 2 weeks to schedule my appointment. We waited for the tech to come after the 2 weeks and the scheduled time came and no one showed up. I called to check after 5 hours waiting from the scheduled time for them and had a very rude customer service person who didn't know anything about the appointment he said it is showing canceled from his end and he can reschedule. I asked why was it canceled he has no answer, no one contacted me and we waited 2 weeks for this appointment. I called again to see if I can talk to someone who can tell me what is going on, no one answered. I drove to the best buy store off Carlisle pike and at the front door I meet yet another rude customer service who shouldn't be the face of the store. Who was very short like I inconvenienced him or I am asking him for a favor and not doing his job. He simply told me he has no answer for me and I can cancel the order if I want to. To which I agreed and canceled my order, he was so rude to the point that I felt like canceling my credit card and just move somewhere else. I never had a bad experience like this from anyone at the store before but again I never dealt with an issue like this because I am normally in and out purchasing something.
I then requested to talk to a manager and after a day someone named Robert called me to see how he can help. I explained the whole situation and he apologized, stated he will follow up and see if they can get me scheduled soon due to this issue and offer some type of discount to which I agreed. He said he will call me back soon to give me updates. It is 4 days now and I am still waiting to get a call back. This whole experience truly reflect on the poor quality of the management to the store.

I think all the Nerd was worried about was how fast he could get the equipment I was replacing out to his van so he could take it home to fix it and use. This happened twice with the same little bald “tech” and I never once said he could have my equipment. Never explained anything about the use of the new products I purchased. Also, this guy had a personality of a door. Way too expensive for what was provided and the worst customer service. Never again.