GIANT Pharmacy, Elizabethtown PA

I have been using this pharmacy since I was a child. My family fills multiple prescriptions there monthly, but unfortunately, within the past couple years, I have had nothing but issues every single time I go in there. During a previous experience, I was lied to straight to my face by the pharmacist, which was confirmed for me by my insurance company. Many other times they have run things incorrectly through their system, making it very difficult and time-consuming to get my medication’s which should be a simple process. But today was my final breaking point. Today I went in to fill a prescription that I fill there every single month, and every single month they tell me that they don’t have enough pills to fill the full prescription, and they give me a partial until they can order the rest. But today Eric refused to help me. When I asked him why he would not give me a partial fill to get me through until the rest arrived he said “ we don’t do partial fills for controlled substances here”. I told him that was a lie, because they do it for me every month, and his response was “I am not willing to do it for you. I am the pharmicist, the pharmacist makes that decision, and I don’t want to”. Not only was his tone and words extremely rude, but how can you just pick and choose who you want to provide a service like that for? One pharmacist will do it for me and another at the same location will not? Sorry, but that kind of inconsistency is discriminatory among everything else in this situation that was not right. He never gave me a solid explanation as to why he refused me me when his counterparts never have. The funny thing is I immediately went across the street to Weis where I told them what had happened, they laughed and said “you’re not the only one”. Weis was extremely kind and had no problem helping me with a partial fill. But this clearly was not the first time they’ve heard a story like this about Giant. That should say something. It is a pain to switch everything over to another pharmacy, but at this point, I am willing to deal with that I want nothing to do with the pharmacy anymore. I am so tired of the headache and the incompetence, and rude staff, every single time I go in there. It’s just not worth it anymore. Don’t waste your time.

Wish I could give no stars. Been waiting 2 days for my medicine and they did get it in thus morning but it seems they bumped me to the end of the line as far as filling it. Do they not understand that people need their meds or do they just not care. They have no business being in customer service or playing with peoples lives.

Always packed medicine refills take hours under staffed and to long of a wait time I suggest pick a different pharmacy.

Everytime I have medication filled here they screw it up. My dr faxed over a script yesterday morning and giant said they still don’t have it, well giant lost another customer since they want to play with ppl lives and meds, this pharmacy is the worst and I am going back to cvs