Goodwill Store, Outlet Center & Donation Center, Lancaster PA

It's insane the amount goodwill stores are charging for basically items they had DONATED to them.

This is review is in regard to Brent H, who I understand is the assistant manager of Goodwill on Licoln Highway in Lancaster PA.

Brent has continued rounding up and essentially stealing from me as a customer the last 3 times I had caused me out. Every single time he tried to minimize rounding up without asking me, but saying "I gave you the discount so I just rounded up".
The first time he did it in the outlet center sign and when I said something he apologized profusely saying it was a habit. He then approached me on the other side of the store and continued to apologize.
The fact that he has now done it repeatedly, MULTIPLE times since then just shows me that he is purposely stealing and will continue to do so. I do believe in donating but I choose where I donate too and your company is not a place I want to donate. This infuriates me that Brent is clearly doing this to everyone who passes by his line. I don't know if he earns rewards or what his motivation is but he is lying and stealing for people and I wish your company would do something about it. It's so simple to just ask people if they want to donate and it they don't then move on to the next person.

Brent rounded my total $$ to the nearest dollar without even asking me. That is stealing. I travel and go to many goodwills and this is the only time this has ever happened to me. I can't believe this guy is still there as I see other reviews about him doing the same thing. DO SOMETHING ABOUT IT GOODWILL!

Big clothing section. Glassware, spring house, electronics are messy and just thrown in the aisle

My husband, who is legally blind, was shopping at your store location on Lincoln Highway today assisted by a friend. He brought a pair of sneakers to the counter to pay for them and the cashier rudely took them and told him they were not for sale? !? !?

How is this even possible? !

My husband is not one to put up an argument, but when he told me this, I was flabbergasted. How in the world, do your employees have the right to grab something from a PAYING customer and tell them something is NOT FOR SALE? Not to mention your horribly trained employee who gave ZERO explanation of why he couldn't purchase a pair of shoes.

Shameful treatment from a place that supports disabled people like my husband. I plan on escalating this complaint as far as I can. BE BETTER THAN THIS!

Nice place. Has a good selection of items, and a retail store nearby. I enjoyed coming here, staff was nice and the lines were not a mile long.

I typically like this location, but they switched things around and I hated my last visit. Nothing was organized or categorized whatsoever. Maybe they are in the middle of remodeling or switching things up?

I love this Goodwill for the most part. Most of the staff is friendly and Ive become friends with some.
I have NOT been happy with the policy, that if it don’t have a tag you can’t buy it. Such bad customer service. If it’s in the store and in your hands and you can’t take it home, thats bad customer service in my opinion. It’s not the employees fault but Corporate should do better.
Yesterday I went to the store and was so excited with two books I found. I go the register and they say we can’t sell it because it don’t have a tag. I pleaded with them to scan another book, nope.good grief it’s a book, put 2 or 3$ on it like the others. But nope, they said it might be out tomorrow. So I go back the next day and found the exact two books in a customers hands and she bought them RIGHT in front of my eyes. I kept hoping she’ll not buy them but nope she walked out with the two items I had in my hands the day before.
Anyway all to say I am a very regular customer and would like to be treated like a respected customer, not like a policy corporate makes.

Before you waste your time there's no longer an outlet there! They got rid of the bins.the only reason i came here so very disappointing.seems like no goodwills have the outlets anymore

I absolutely LOVE going to any Goodwill I see! Sometimes you find incredible things for unbelievably cheap! Like this drone for example, I love drones and I just so happened to find it here and it was only 2 dollars! And I also found one brand new role of filament for my 3d printer, which are not cheap but at Goodwill I payed 6 dollars for the drone, the filament and this cool little usb vacuum for my keyboard and desk! SCORE!

I did not like how they had there hard goods. Nothing was organized in any way, made it very hard to shop.

Brent is extremely unprofessional. He had his AirPods in and rounded up a dollar without even asking. As someone who is tight on money, I’m extremely upset.

This is a humongous store. Little overwhelming, but there is so much to see. I do think their prices are a little high. Great if you are looking for something specific. I did find some great buys. Books, sweater lots of housewares. I would definitely go back if I had more time.

We love shopping here when visiting Lancaster. I would give a five star but a couple things I wish they'd work on.
I would love to see them put the clothing by size like most goodwills do nowadays. It would make it a lot easier for customers. I literally skip the clothing due to this, and they have a ton of clothes in there. Some prices are a little high, but not terrible. Staff could be a lot friendlier when checking out.

As they had a decent selection of clothes but was not organized at all, sizes was all mixed together with kids and adult clothes all mixed together. And not to mention that kids was running around like it was chucky e cheese and the staff would look at you like you wasn’t welcomed.