Great Valley Pet Hotel, Malvern PA

Great and safe place for your fur babies. My Murph loves going there. Adding onto this as today was Murph's last day at Great Valley. I've had him for 5 months and now wished I had found this place a lot sooner. Murph actually belongs to my son who is on the road the first half of the year. I had some things come up the last couple weeks and I needed a good place for Murph to stay for a whole day and Great Valley seemed like a good place. Three visits later and I was so impressed with everything from the minute I walked in door; the staff are absolutely friendly, always quick to call back if they can't take the call right away, love on Murph as if he were there own, give great baths and I can tell Murph had a good time because he's been exhausted for 2 whole days after coming home. He's 9 now and not so quick to recover after all the activity. If you're reading this - you can't go wrong by using Great Valley. Murph is going back home but I'm sure he will miss all of his friends he made. God bless all of you at Great Valley - you gave this "grammy" great peace of mind.

The customer service was amazing and my puppy sure seemed to enjoy her time there!

We highly recommend the Great Valley Pet Hotel for dog boarding. Our 1.5 year old border collie needed boarding when we were away for 10 days; although she was initially anxious, Mark, Halle and the team really helped her settle in. GVPH allows you to bring familiar foods, toys, and bedding for your pet's comfort. They offer 1: 1 and group play, with daily treats and email updates with photos so pet parents remain informed on their pup's adventures. This was a very positive experience for all of us, thank you Great Valley Pet Hotel!

Very attentive, kind and polite staff. Our anxious dog was treated kindly and had a nice stay (despite being a homebody). She was given one on one attention by the caregivers and even met a few puppy friends. We will definitely be back.

How to use great Valley pet hotel as an alternative to our usual boarding place during vacations. Extremely good customer service, and well coordinated intake/outtake process. All personnel acted like they liked animals and their jobs. Our two dogs worked well taken care of during their stay, although one developed a urinary tract infection toward the latter part of her stay. Overall, this is a very good pet boarding facility and I recommend it without reservation. We plan to use great Valley pet hotel again in the future

We have a senior dog, who is on medication. The staff took the medication in hand and gave him good care. He had TLC time and we could tell they took the time to get to know Stark and recognize his personality and needs. We will definitely use Great Valley Pet Hotel for our future boarding needs. We highly recommend it for quality care!

Very nice people and I’m sure my dog had fun and was taken care of but for $700 for one week I am pretty upset that my dog didn’t get his daily bully sticks I specifically gave for each day. They did apologize that they forgot but it still upsets me.

Activity isn’t included in the price and you must pick one so when all is said and done it was $700 for 9 nights which I think is outrageous. Others in the area include exercise and come out to be $550 or $600 for 9 nights. You also can’t get a half day because they only open Sunday afternoons for pick up and not mornings like other kennels.

All that said, I’m happy with the kind people and loved seeing his photos and I’m sure he was well taken care of. But due to the price and them forgetting to give his daily bones I doubt I would pick them again.