Hanover North Broad, Philadelphia PA

10/14/21 Update
DON'T MESS WITH MY UTILITIES, AND BRING BACK PACKAGE NOTIFICATION!

Changing my review from 5 to 1 star. North Broad was recently bought out by UDR. With UDR's history (fighting rent control in my home state of California) I expected my rent to increase in the future but what I didn't foresee was them increasing my utilities by $50 immediately! They must think I am stupid! They turned around and deleted the statement history on the old payment website I used for the last 3 years living here! My memory is intact and my utilizes have stayed stable for those last 3 years. In fact, that was an attractive feature of the building when I moved in. I am pretty sure they bought or transitioned ownership 3 months ago. When their UDR employees inspected the building, each unit and dragged their dirty shoes on my carpet! I always wondered why their new maintenance crew has been running on the roof, day and night, for the last 2 months. Hmmm maybe those meters needed a little "rigging" to work properly!

The management is absolutely unprofessional. They kindly welcome you in, once you signed their lease and pay them thousands of dollars they treat you with disregard.

They also tell you about their incentives for referrals, when your friends sign their lease you will get a thousand $. I brought two friends and they both singed their lease, I contacted the management team to get my credit. They deny having such things.

I totally DO NOT recommend this place.

Go to Parktown Place on the Ben pkwy or the Hamilton. Your money will be more valuable and they treat you the best treatment you will ever get in the city.

Leasing office doesn’t work at all. We called to schedule a tour a few days in advance and flew from another city for tours. Only the day of I received a call informing my tour was never scheduled. Don’t waste your time and money on this property - if they can’t schedule your tour, I can’t imagine they taking care of your unit well.

TL;DR - A beautiful building with great facilities but an administration/management that will frustrate you to no end so consider that heavily before signing a lease here.

I don’t typically write reviews but I was compelled to write this one due to my extremely poor living experience here this past year solely due to the admin/management personnel of Hanover North Broad. As I’m sure you can see from the pictures, all of the facilities are extremely nice: spacious layouts, modern finishes, etc. However, despite all of that my overall experience here was soured because of the administrative staff. The people that initially helped me sign my lease were fantastic: attentive, friendly, and would go the extra mile for their tenants. However, they regularly replace their staff thus their tenure was short-lived and their replacements (Jay, Brandon, & Ian) were an extreme disappointment. They were extremely unresponsive, lazy, and often times would appear annoyed at the simplest of requests. Here are some of the examples of situations we dealt with under this staff:

- No one answering the phone during business hours (would always forward to off-site secretary) despite physically seeing them in their offices not actively doing anything
- Significant delays for completion of routine maintenance requests (one of such was leak from shower which caused water damage to carpeting in nearby closet, which still took a week to address)
- Losing packages/mail of significant value despite someone in admin physically signing for said mail but unable to find my personal mail/packages upon request
- A homeless man was found to be squatting in the staircase of East Building during the initial part of my year there and numerous complaints were made about safety concerns but it took management over 2 weeks to address issue
- East Building Gate leading to garage and front door of East building wouldn’t adequately close thus anyone could access apartments freely from outside. Took over a month for this to be adequately addressed (at the same time homeless person above was squatting, worsening our safety concerns)
- Although paying for parking at the facility, when an inadvertent ticket was gotten on my car, Hanover wouldn’t adequately communicate that with the Parkway Parking group. This negligence led to them putting a Barnacle (windshield boot) on my car which was a hassle to get off and extremely frustrating.
- On top of all this, upon moving out, despite hiring cleaners to clean our apartment this same negligent staff then tried to shake us down with insane charges for what would’ve normally been considered routine wear and tear.

Even my movers upon moving out echoed similar concerns they had heard from others about the administration here (great building, negligent staff). I truly did consider living here another year but the frustrations from the admin were far too many to consider putting up with for even another month. What I’ve seen from the management at my current building in just under two months is leagues ahead of what I witnessed at Hanover.

Great amenities and very friendly and welcoming staff! Especially my guys Jay, Keith, and Frankie!

Service requests also have speedy response times from staff. Overall great place to live! And the location?

Really nice property in center city. They have a great office team and the amenities are amazing. The Palm Tree market is another major plus!

We enjoy living at the Hanover. Its a great place to live at. What makes it stand out and very attractive is the leasing agent (Jay Rumph). Jay is very professional and excellent at what he does. He made our transition/moving easy and smooth. He responded very well to our concerns. Thank you Jay for being the best at what you do.

I lived at Hanover North Broad for about 3 1/2 years until recently (due to relocation). I saw a shift last year in how the building was run and was genuinely impressed!

I applaud the professionalism and consistency of the staff, especially when handling COVID.

If you’re a transplant like me, looking to enjoy Philadelphia and still feel safe within a larger city - this is the place! The building is a few blocks from amazing restaurants and bars, which makes hosting out of town friends a hit! I opted for a large 2- bedroom, that offered views of the courtyard. It was amazing!

I’ll post pictures shortly!

Lived in a Hanover property in Houston a few years ago and enjoyed the experience. Recently moved to this Hanover property in Philly and happy to find a consistency in their luxe designs and customer service. Happy to be here!

I have leased with Hanover North Broad for 3 years and changed apartments once within the time to get a better view of City Hall. Although my time has come to an end, I only have amazing things to say about the building and it's amenities. With my job, I have to come and go at odd hours and have always felt safe walking in the parking garage and the surrounding area. The building is in close proximity to my personal favorite, Trader Joes, and CVS for my late night runs. If you work at one of the surrounding hospitals, like me, it's a quick commute!

I could not leave Hanover without making this review! Thank you for making my stay in Philadelphia worthwhile.

My experience has been horrible with the management of Hanover. I had scheduled a tour for 1 bed but I was late by 30 mins. I understand I was at fault but I wanted to check with the leasing team if there was any flexibility to check only the model apartment in the remaining 30 mins. The response was a straight no and they told that the tours are tailored for the whole hour. The following day, they’d website said there were slots available for tours and scheduled immediately, called them and confirmed and drove 40 miles. Upon reaching, they said no slots available and that the appointment was confirmed by their management who was not on site. Absolutely no empathy!

A week later, I had scheduled another appointment. The guy Jay didn’t seem to be interested at all to be giving the tour and it was done under 15 mins which was in contrast to what they said earlier regarding the tour being 1 hour.
Regarding the rent price, what you see online not what the actual rent is. You gotta add atleast $500 on top of what’s stated.
Very poor On the management and the leasing staff!

Overall great building …but the last few weeks/months there has been something seriously wrong with the trash rooms. The trash shoot is completely covered under all that.the last time I was able to access it the trash was coming up the shoot itself to the 3rd floor!

We will be moving to Hanover North Broad in the fall, and we are very excited! Ian helped us schedule our tour, Jay took the baton, conducted the tour and kept us updated on leasing information, and Brandon assisted us in changing apartments to a larger one we decided to grab. They all did a great job of making us feel welcome, and answering our barrage of questions (especially because we are doing a cross-country move, which can sometimes complicate things). We are sure that this hospitality will continue once we move in and can't wait to get there!

I knew I made the right decision when I moved into Hanover. The staff is awesome especially Ian because he is a manager that cares about his residents. I love the entire office staff and my apartment is gorgeous. The view is my favorite part and having a balcony downtown is the cherry on top.

Genuinely floored by the leasing experience from beginning to end at Hanover North Broad. I worked closely with Brandon to discuss the possible options and schedule a tour of the facility. Once I got to Hanover, Brandon greeted me, introduced me to exactly the apartment I needed, and allowed me to apply same day. I've leased at a few places in Philadelphia and Hanover has just been a breeze!

Love living here! My fiancé and I moved in right before COVID-19 and I was immediately catapulted into WFH. (Scary!) However, our apartment came with a built-in desk where I set up my office space. I have to mention, Hanover remained open and attentive with in-building staff during this time.

Now that the lockdown has eased, we can enjoy the courtyard and amenities and they do not disappoint. A special shout out to Brandon,
who has been nothing but helpful in the leasing office. I've already renewed and plan to continue staying!:)