Healing Arts Center of Philadelphia

My first acupuncture experience and it was warm and relaxing. I felt I was in good hands with Jamie. Looking forward to returning

Julie is WONDERFUL! She really knows her stuff and my experience is always worth it; she makes you feel relaxed and is always ready to explain anything about how she works.

Dr. Julie Schwartz and Dr Tansy Briggs {acupuncture} is outstanding and Dr Barry Silverman is awesome. Highly recommend!

Steve Mavros is THE BEST. And the whole team at Healing Arts Center is awesome. Can't recommend them enough!

I had a great first time ever acupuncture session. I threw out my back and was walking like a robot going in, but was 95% human walking out. Jamie Scott was very communicative during the whole process and I couldn't have asked for a better first visit.

Be *very* careful if you are using insurance. I was given wrong information by Healing Arts staff multiple times and they took no responsibility for their mistakes. Specifically, I was assured multiple times that my insurance would be billed, and I did not find out there was a problem with my insurance until 7+ sessions later, when I noticed that Healing Arts had not actually billed my insurance as they had said they would. They never informed me of this themselves; I had to proactively reach out to Healing Arts to find out there was any problem. In addition to that major issue, there were several other issues with miscommunication and lack of communication regarding both my insurance and my treatment. To add insult to injury, the office manager was a nightmare to deal with, subjecting me to the most kafkaesque phone conversation of my life, where she interrupted me, raised her voice, and would not respond to my most basic questions about why I wasn’t timely notified there was an insurance issue. Steve (the owner and my former acupuncturist), would not even discuss my concerns with me, even though he apparently has time to respond to negative Yelp reviews… As far as the actual acupuncture, I liked Julie and Jamie, but I did not find Steve to be particularly attentive or thorough. All in all, whatever good the acupuncture did was negated by the stress of dealing with the billing mistakes and the dehumanizing and condescending way I was treated by the office manager. I stopped coming, and I would not recommend others to patronize this business.

UPDATE in response to the owner's response:
The owner wrote this response without ever speaking to me about my concerns, despite my requesting to speak with him multiple times. I highly value my integrity. Of course I never requested Healing Arts to commit insurance fraud, and it is clear from my review that my concern was the carelessness and miscommunication of the Healing Arts staff, essentially misleading me for weeks and treating me under false pretenses, and then refusing to take responsibility. The implication of the owner's response-that I requested Healing Arts to commit insurance fraud or that the only way to resolve my concerns would have been for Healing Arts to commit insurance fraud-is simply false. His response is a great example of the kind of insulting and kafkaesque treatment you can expect from Healing Arts if they make any mistakes: they will refuse to take responsibility and the owner will falsely accuse you of wrongdoing without even taking the time to discuss your concerns with you.

I was referred to Healing Arts by another practitioner of acupuncture. I attended acupuncture for fertility and then to support the pregnancy foor one year with Julie Schwartz.

I have thoroughly enjoyed my time there and looked forward to going. I wholly believe that the therapy worked well. Julie is knowledgeable and her practice is gentle (physically) yet still aggressive (the treatment). Julie has a warm fun spirit and she is supportive. I enjoyed our conversations.

As I began to have more sessions towards the end of the pregnancy, I saw two others practitioners who were great as well. I recommend the practice for acupuncture highly.