Hertz Car Rental - Washington HLE

Not a great experience with the vehicle that my husband rented for our family this past weekend. It deserves a zero star rating. The vehicle was in poor condition. The rubber was falling off of the windshield wipers. We could barely see out of the windshield when it was raining at night. The rear window must have been shattered at some point. Every time we opened the rear hatch, you could hear all of the broken glass rattle around. The entire car was covered with dents and scratched. The interior was extremely worn. The brakes would vibrate on the highway when applied. This vehicle needs to be pulled from their fleet immediately.

Their new location is awesome and Matt is always so nice and easy to work with!

When someone FINALLY answered, they were NOT helpful and barely spoke English. I could not understand them at all. I gave up and called the toll free number; you know, the one where NO ONE answers.the stupid recording only gives you website information. Not everyone WANTS to use the web to make reservations.some of us prefer to talk to a real person. I'm taking my business to Enterprise where you're treated with respect.

Cody is a fine example of the best customer service, and makes you feel like you rented with him a hundred times before