Home2 Suites by Hilton Lancaster

Master bed sank into the middle. Pillows had little to no support. Pull out bed was lumpy. Felt like the springs were sticking out. There was old wrappers under the sofa. The shower head hose was leaking when showering, which caused a pool of water on the floor. Ran a bath for my son on the first day and noticed floating mold. Mold was coming from the shower drain. Cleaned and re-ran water until I did not see any mold. Rubber bath mat for the tub was covered in hair when unrolled.

Staff was friendly and professional. Complementary breakfast was good. Pool was clean but could've been warmer.

Friendly and accommodating staff. Rooms are very clean. Breakfast has a good mixture and variety. Location is 10 out of 10 for stores, restaurants, shopping, etc.

One of the more dated Hilton properties we’ve stayed in. Old furniture. Not as clean as we would have liked.

Had a great experience, everything was wonderful. The decor is fresh and up to date, rooms were clean, well stocked. I couldn't have asked for a better stay

Bathroom door would not stay closed and had no latches, I was told by the front desk this was a Hilton policy but I've never heard of that before. There were no towels available in either the pool area or the gym the night of our stay or the following morning. The room we got was not the type we requested, admittedly through a third party, we were told the hotel was fully booked and we could not be accommodated for the room we requested. The front desk informed us that though we requested a suite, accessible with a bathtub, as we needed for our family to stay comfortably with our children, that because we were given a hearing accessible room it was going to considered fulfilled. In what world does that make sense? We were very much looking forward to our trip but the experience at this hotel certainly put a damper on our weekend getaway.

None of this even touches on the surface of how difficult it was for my wife, a nursing mother, to try to find privacy from our 8 year old son with a bathroom door that wouldn't stay closed and only a sheer curtain separating the bed from the sitting area. We will never be returning to this property and advise other to stay away if you want a staff that cares about their guests.

We been staying here every month for over 2 year. We watched an extremely nice hotel go down hill over the 2 years. There seems to be more and more unruly oeple staying here there's no security. We arrived late midnight on sat night We were exhausted. There was minor children running around playing in the front lobby with out a parents. The were extremely loud. The front desk guy kevin didn't seem to care. We went to elevator and every time the door closed they pushed the button for it to open again. Meanwhile Kevin at front desk didn't seem to care. I finally yelled at them to stop it. Which kevin heard as he did nothing. We went to our room as we were trying to get in our room these minor boy maybe 12,13 years old came following us down hall. As they took the other elevator up. We went in our room and about 20 min the started banging on the door with something. We called front took 3 times and 16 or so rings to answer. He said he would take care of Kevin the front desk clerk. We then went to sleep and an hour later this started again. We called again kevin didn't answer like 3 times again. He finally did and said he would come up. This continued all night about every hour horrible horrible kevin lack of ability to make us feel safe. After 2 years it sadden us to say cause we will not return. Just a side note all the other staff members were great and went beyond to help with anything. Kevin seems to not care about the safety of the guest.

This is an excellent hotel and well situated at major business district. The newness of the hotel and facilities including bedsheet, towels etc gave it a homely feel. The hotel staff were exceptionally warm, friendly and welcoming.

Over 800.00 for two nights at a red roof inn type accommodation. Bathroom had no lock on sliding door, when I slid door to at least close it, the door had not been cleaned in months! Toothpaste and visible grime! When entering hotel floor was stained and very dirty! Staff was kind. Breakfast was the worst hotel food in years! Decor was horrific! When checking out, saw people checking in being handed a welcome bag with bottled water. We did not get the welcome pack and at night needed water. Tap water was disgusting. Sorry Hilton, missed the ball at this location!

This was our 2nd stay at Home2Suites Lancaster, we just love this place. We’ve stayed here when we wanted to get away for a couple of days. The rooms are super quiet and the room darkening shades allow for a nice afternoon nap. The room is indeed roomy with a bed a couch large TV great WiFi and a kitchenette. The breakfast has something for everyone, we cracked up this morning while looking at the 3 cereal dispensers, they’re labeled “Healthiest, Healthy & Sweet”. They staff are friendly and helpful and the facility clean.

Recently had an issue with our reservation but supervisor Anthony was useless. As a Hilton member this is the only hotel I have ever had a problem. He refused to recognize the issue or even attempt to provide help. Stay elsewhere

Happy with our stay- great location, friendly and responsive staff, big room with kitchen and full-sized refrigerator, hot breakfast, indoor pool, and pet-friendly!