Horizon Healthcare Services, Lancaster PA

Received nurse service at home thru this agency. The nurses were very professional and proficient in their duty, kind gentle and efficient. Would strongly recommend and would use this agency again. Thank you

Very kind and professional nurses. Punctual or they call they made having a PICC easy. Always friendly at nursing visits

Horrendous customer service. They're computer system apparently has item volumes listed incorrectly. When I tried to correct them, they condescendingly told me I was wrong. When I called back because the incorrect volume was, in fact, delivered, they again extremely condescendingly told me I should have alerted them to their mistake sooner. After updating my address with them twice, they continued to send monthly deliveries to the wrong address. When I tried to request more supplies, they condescendingly told me it was too challenging for them to do while I was on the phone and that they'd do it later. They never did. If you don't like helping people solve problems, perhaps customer service is not the job for you.