H&R Block, Philadelphia PA

I scheduled an appointment, arrived about 15 mins early only to find chaos. No receptionist (fine, allegedly they had been sick), but when asked about my appointment they didn’t have any clue what was going on. They asked if I was assigned anyone, on my email.never was. When asked about uploading documents I informed them I didn’t have a chance… I wanted about 30mins after my appointment time, I was seen… cool.

I was seen by an individual who was chaotic, fumbling throughout the time we had together, and asked me things that seemed to make no sense. As I had already spent an hour there, only about 15 mins being seen by a tax specialist. I was asked to come back tomorrow. I agreed as I had to work the overnight shift at my job.

I was left a voicemail about how to proceed later that evening. I didn’t get it it before my overnight shift. I did reach out via phone call the next morning, attempting to notify them I was on my way. No answer.

I arrived at the location… only to be presented with people asking “why are you here? ” Including the person who completed my tax forms in the first place. She called me by the wrong name, when I arrived at her desk my paperwork was crumpled up, and the thing’s completed were half explained to me… as I found out AFTER THE FACT.

Never have I ever had an issue at previous H&R Block’s locations. This is the first that my items weren’t completed day of, I was spoken to in a condescending manner, the specialist was entirely unprofessional and aloof, as a result I’ve determined I’ll never come here again.

Went in Tuesday to get federal amended after I nade a mistake and needed state taxes done correctly. I left everything with agent and she said give her a couple of days. In friday

At the next to the last minute I call got an appointment and with in 30 minute was waiting for my return. These guys are on the money and super nice

Horrible experience at the 3rd and Oregon location. My state taxes were never filed and when I called upset the manager Jim was very arrogant and unprofessional. Told me to call corporate and hung up on me. Never again will I do business with them. They also charged me close to $500 and never got the refund I was told I would get.

After a horrible experience trying to get taxes done with Hewitt Jackson, I went to H&R Block in Oregon Plaza.
Went to drop off and Joanne did my return right there! Wow.
Truly great people there. And knowledgeable. 5 Stars for sure!

Christin Tucker from the Grays Ferry, Philadelphia location simply never filed my taxes. I went in in February, we went through all of the paperwork, but she was negligent and never submitted everything. I didn't realize this until August so now I will be hit with late fees from the IRS. Dan Massey from the Whitman Plaza, Philadelphia location was helpful in filing my taxes correctly in August, but I can't believe my taxes were simply never filed initially.

Update from March 2023. Over a year later and I'm still waiting for them to reimburse me for the over $1,000 in late fees I was charged by the IRS

H&R BLOCK IS THE BEST PLACE TO YOUR TAXES THEY HELP ME A GREAT DEAL. THANKS YOU GUYS YOU ARE THE BEST.