Indian Valley Scuba, Harleysville PA

Your experience may vary here. I've been dealing with this company for over a year now and I can't say I'm very happy. At first they were great when it came to service my first set of regs which impressed me. So I enrolled in a Solo/Independent scuba diver course in March of 2018. So I paid the $350 price tag, sat through the classroom course and completed the pool session. Only problem here is the open water portion as I don't have a dry suit nor am I qualified to use one. So the owner Dave said they'd keep me updated on when the next opportunity would be for me to complete my course when it warmed up.for the next 12 months I heard nothing from the shop. I had to contact them several times over the phone asking them what the deal was. So I came over and visited the store around January 2019 because I had a special bail out bottle that required servicing. While I was there I started asking about the solo diver course and expressed interest in a dry suit course. Dave the owner said ok, I'll look into it. He also said my special bail out bottle regulator set up will take about a week to service. So For the next couple months they never called me or emailed me to tell me anything about the status of my equipment or classes. Instead of waiting around I started to make visits about every two weeks to the shop. Every time I came to visit I was met with excuses and It'll be serviced by the end of the week. I stressed every time that I'm interested in a dry suit course and finishing my solo/Independent diver course. A couple weeks ago I walked in, smiled, and said hello. Then I said, "I'm here to pick up my bail out bottle no matter what condition it's in. I don't even care if it's in pieces". Then I said "that $350 course I took a year ago for the solo/independent diver which was never completed? Don't worry about it anymore. I wash my hands from your establishment". Then I said "Those 3 tanks I purchased from you a year ago? I know you will Visually inspect them and hydro them for free as needed. But I just can't trust your company". I was met with excuses as usual. I asked what my balance was for work done to my bail out bottle and there was no charge.

It's been a few weeks since this happened and I haven't heard a thing from the shop to make things right. I tried to be patient, I tried to be understanding and I was courteous. I wanted to wait before I posted this review to let feeling settle down, and I really feel that something needs to be said. I hope this doesn't happen to anyone else. Good luck.