Jensen Movers & Storage, Inc, Montgomeryville PA

CUSTOMER BEWARE - Don't make the same mistake we did! READ THE REVIEWS!

Nick arrived at our home to give an estimate, walked around our home and gave a written and signed estimate explaining that this would be the highest amount we would pay however, it would probably be less. LESS? ! We paid close to $3,000 more than the signed estimate!

Our move was scheduled for June 24,2023. Jensen called us a few weeks before our scheduled delivery into our new home and Megan (who is extremely rude) told us that the price had increased due to "summer hours" and "weekend rates that increased". We were so shocked! Megan mentioned that if we didn't pay, we wouldn't receive our house full of items. Jensen explained how they were allowed to do the increase according to the "laws" however, they couldn't back it up with the documentation that we requested. We asked Jensen to email us the so-called laws that they spoke of, and we never received them after asking many times. My husband and I called repeatedly and was never given a reasonable explanation as to why they increased the price so drastically. We left numerous voicemails for Nick (part owner of Jensen) and he never called back!

I honestly think Jensen knows what they're doing and like to scam customers. Their employees are well trained on what to say however, it makes no sense. They just mention that if they don't receive their money, we would not receive our items.

I'm sure Jensen will respond to this review with some jibber jabber, but this was our horrible experience.