John M Schmidt DMD, Lancaster PA

I was nervous because of the recent negative reviews, but I’m so glad I chose this dentist. Their service was excellent! Danielle was very thorough and caring and Dr. Schmidt took his time to answer all of my questions. I highly recommend!

Some new dentist there botched my root canal and said the tooth HAD to be pulled IMMEDIATELY and they would give me a great price on an implant. So he pulled the tooth. Next followup visit I saw Dr Schmidt and HE said the other dentist was wrong and shouldn't have pulled my tooth. They offered me a lousy (and insulting) $200.00 off a very expensive implant. And I had been a long time patient there with my husband and both of my children. I never went back and am now missing a first molar.

Be careful their covid guidelines changes daily and will lie to you when confronted about it.

My issue was not with the dental care I received, rather from the treatment by the office manager. Unprofessional, timely information was not sent to my insurance company because it was erroneously submitted to my husband's insurance WHICH I WAS NEVER COVERED BY. I ended up paying out of pocket because cousin was not submitted timely. Idid it because I didn't catch it in time and the service was provided. That was the right thing for me to do. Three years later, the same thing happened with my son, his claim was submitted to my ex-husband's insurance. Outstanding bill was sent to me, at ex's house (where I never lived) for my son. Called to clarify insurance and was told after explaining (but not being heard) that it's difficult when a dependent changed from one parent's insurance to the other. HELLO, he WAS NEVER covered by ex's insurance. Find out a month later that it still hasn't been submitted to correct insurance. Found a new dentist with a very professional, friendly, and personable office staff, as well. Spent a lot of time taking pictures in my mouth, showing me what they saw, explaining what it meant, what might happen, and explaining what they were recommending I do and a timeline to do it.
After looking at other one-star reviews, I completely expect to see a reply that this is my fault. Notice a pattern?

Best dentist ever! The professionalism they have in this office is by far the best I've seen at any place. I got multiple procedures done with Dr. Schmidt and I cannot recommend them enough. In the multiple times I visited, I was seen by 3 doctors and some apprentices helping, and every single time I felt that I was being treated by the most professional and dedicated staff in the world.
Not only would I recommend any doctor who practices in this office; but I also have to say that they have some of the best equipment and supplies, which you don't find everywhere.
This people truly care about their customers, from the insurance questions, billing, pain tolerance, COVID-19 prevention, they are right on top of any need.

My family had an excellent first visit here this morning. I have always been nervous about dentist appointments but I can honestly say that the staff and overall experience here was so wonderful that I felt no anxiety about the exam. Our hygienist (I wish I could recall her name) was gentle, patient, and kind with my 3 year old during his cleaning. This was very important to me because it was his first dental appointment and I didn't want him to have any sort of negative feelings about dental exams. I am very grateful that Dr. Schmidt's office was able to give him a great first experience at the dentist. The COVID procedures made us feel safe and secure. We were seen immediately upon being brought into the office and our entire family was in and out within an hour. I would definitely recommend to anyone that needs a great family dentist!

Dr. Justin Ngo is terrific. He took the time to explain things to me and was very reassuring. He is an excellent addition to the practice.

I’ve moved a lot and been to a LOT of dentists. This is my favorite practice! They were recommended to me by a coworker about 6 years ago, and I’ve been so happy with my experience! You honestly never wait.at most there is like one person sitting in a waiting chair by the gorgeous fireplace. I’ve never sat down, and I’m in and out in 37 minutes flat for a regular checkup and cleaning. But it’s still a good cleaning and it doesn’t feel rushed. It’s remarkable. I had a cavity filled once and it was a good experience. One time I had a problem with my bill; I went in to the office and they resolved it for me immediately. The entire staff is nice, helpful, efficient, professional. Highly recommend!

First appointment since COVID-19 began. They have very strong safety protocols. Felt very safe in this office. What I like most about this office is that the dentist, John Schmidt, NEVER talks you in to expensive surgery. More often he says "let's keep an eye on that" or "you are border-line being able to prevent further problems by taking certain actions on your own. " I first went to a dentist nicknamed "crown him with many crowns" because he would talk patients into getting crowns. Sure enough, my first visit to him in 2001, he tried to talk me into a crown- at half price that day only! You NEVER get this at Dr. Schmidt's dental office. HIGHLY RECOMMENDED!

I was entirely satisfied with my semiannual visit and cleaning procedure. Hazel did a superb job as usual. The additional safety features were appreciated and not at all intrusive.

Dennis

Dr. Schmidt has been my dentist for many years. He is always pleasant and fun. Excellent hygienists and office staff as well.

For over 40 years I have enjoyed going to the dentist! I was with Dr. Robertson before and now with Dr. Schmidt. Dr. Schmidt has organized his whole team into a Dental Staff that treats one like family. I receive a smile from the time I enter, during my cleaning, the check-up by Dr. Ngo and then on the way out I still being taken care of in a way that makes me want to come back! Thank you for being down to earth, yet very professional and very informative. I will recommend you folks to any one who is interested!

Please be aware of your personal information not being kept securely. I was last seen in this office a few years ago. Last week I received an Explanation of Benefits with my insurance information, but for a completely different person. I do not know the person listed on the Explanation of Benefit, but I now know the patients name, date of service and what he was seen for. There is no excuse for his information being submitted to the insurance company under my insurance plan. I immediately contacted the office when I received the explanation, and thoroughly explained the error. I received a return call today from the office manager, Jen. She did admit that it was an error on their end, but definitely did not seem empathetic or to even really care that this happened. She admitted that it was their fault. I tried to have her understand how this was a violation of my personal information and violation of the other persons private information. She simply didn’t care or seem to grasp the magnitude of what happened. Be careful with your information actually being kept confidential as it should be.

Both my wife and I have been going to Dr Schmidt for years. He and his staff are both top-tier professionals and fun to be with.
We won't be going anywhere else! Thanks Dr. Schmidt!

This is the best dentist around. I arrived an hour early for an appointment and they took me right away. The staff is VERY pleasant and Dr. Schmidt always makes you very comfortable. If you fear going to the dentist, then you better go to this office. Any fear you have will be ELIMINATED. Their expertise is also great. Two thumbs up to Dr. Schmidt and his staff.