Jones Plumbing, Carlisle PA

My wife called in to see how much it would cost to fix a problem with our shower’s valve cartridge.she called Jones plumbing because their website says that their estimates are free. Guy comes out and charges $120 after looking at it for 2 min. He insisted that she had to pay him and she paid him. I called in to get the charge refunded and they said that because my wife didn’t explicitly request for a free estimate the phone they considered in a service call. Plumber I spoke to said he would talk to the owner but as of right now they haven’t refunded us.

I would not recommend this company. Im confident they charged my wife because they felt they could take advantage of my pregnant wife who was the only one home when the plumber came to give us the estimate.

What’s more, when they sent us the estimate it was an outrageous price and they claimed they had to rip out the vanity in the other bathroom to fix the shower cartridge from the other side. That is not true.

I normally have a specific company I go to for plumbing needs, but I couldn't get ahold of them and was panicking as my only toilet wouldn't flush correctly. I knew of Jones from my full time job, and gave them a call. They answer the phone right away, they checked the schedule and were honest with me that they may not be able to get to me today but they would try. Not long after they said they had a guy coming out to me. I was over the moon with their service and the quick response. The price of services was actually less than I expected for the quick turn around!

100% recommend them to anyone that needs anything done!

Called for replacement of thermocouple and wasn't able to get an estimate; also wasn't able to get a confirmation that tech would wear a mask in a house where there are two elderly immunocompromised individuals living. Appointment lag time was incredulous. No, thank you. UPDATE: I just read what "management" posted in response to my review. What is chronicled below is not how the conversation went on the phone, and I certainly would never have "yelled" at the person on the phone. Whomever I spoke to on the phone changed many of the details of my conversation with this company. Which affirms that I made the correct decision to go with another company. I prefer a reputable company with a good track record and a stellar customer service team. I also prefer a company that doesn't distort facts.

Sunrise Cafe Carlisle
Had our first breakfast experience here. The food was well prepared and delicious. The staff was so helpful and friendly. Hot coffee and hot tea a vailable. Looking forward to breakfast there again. The NY bagels are genuine and genuinely delicious. We took frozen ones home with cooking directions. Amazing!

The guy showed up during the indicated time slot. Polite, professional, and quick. Diagnosed and solved the problem and did so with an eye to least expense for me.

I will use them again!

The 2 plumbers who came were very patient with me. They got me fixtures that I needed but went a little beyond what I needed. It went over my budget but I am sure that it was needed by their professional expertise.

I have worked twice with Jones' plumbing in the past year. They did an excellent job on both calls! The scheduling receptionist was very responsive, and the technicians were on time. Communication was easy via email and over the phone. Both technican's were respectful of my home and my children, and used their time efficiently. The technician Kevin did an excellent job installing my new water heater! They have fair pricing, are professional, and do what they say they are going to do.

Professional, prompt, and very honest with their services. Prices are more than fair for the quality. We chose this company based on previous reviews and they exceeded expectation with time and price. John was knowledgeable with everything in our home and was a pleasure to work with. I highly recommend the company.

I was very happy and satisfied with the work Doug had done. Very efficient and friendly and detailed with what was going on. Would definitely reccomend and I will use them again in the future for any issue I have.

We called on them to replace some old bathroom drains that were giving us age-related problems (nearly-rusted-shut old galvanized sink drains and a rusted toilet flange, all draining into our house's only remaining sections of cast iron drain pipe). We replaced everything under that bathroom, and in replacing the toilet flange, they rebuilt a section of the floor under the toilet which had some rot. They were able to get to us quickly, I got calls ahead of time when they were coming, the job was done when promised, and while this was a big project and was thus not cheap, the work was of excellent quality. They also took time to answer any questions I had. I'd definitely use them again.

Excellent service! I highly recommend using Jones plumbing. John Is excellent at what he does and very professional. I’ve had three plumbing issues in the last five months, two of them being emergencies. They came out same day and rearrange their schedule to take care of us. This is the company you want to use if you want excellent service and reasonable pricing and to be on time!

Great service both times I have used them. We called one morning about our hot water heater. They were at my house about two hours later. Very professional great work!