Joseph Jacob Jewelers, Philadelphia PA

Disappointed in my purchase and already signed receipt saying no refunds. I bought earrings for yesterday myself and I already regret it, I don’t feel the money I spent is worth what I purchased. I’ll be getting an exchange at the very least since they don’t do refunds, I feel like a company saying no refunds is a red flag. Cherry Hill Mall location. Leahfetha was nice overall, but I felt pressured to purchase something.

Sung is a good dude. I ordered both a chain with him personally and also a custom design logo pendant for our company and he delivered. Great communication from start to finish and gave great advice and expertise during the process. I will be going back to Sung for any future needs. A+

I had my wifes wedding ring upgraded at jacob jewelers in Bridgewater's store my friend Eddie the jewler did fantastic job on the ring my wife loved it
So come to the Bridgewater they give very good service and advice

So disappointed I bought a ring had it sized half a size up from original size.paid the extra to have it sent out to be sized. When I got the ring back I noticed a stone missing. Thought maybe it was supposed to be made that way so I dismissed it until two weeks later I noticed another stone missing this one is in such a place that it is very noticeable. Before I could even let that bother me 3weeks later I notice the ring is split completely throughout on the area they used to size my ring. Now it’s been one month and two weeks since my purchase to the date. I bring my ring back to Joseph Jacob Jewelers in cherry hill mall. No accommodations are made just an apology and they can fix it but I have to pay more money to have it repaired. Absolutely disappointed I’ve bought jewelry from them in the past but this was the one that made me feel completely turned off by them and the poor quality of the jewelry.

Something told me not to buy from Joseph Jacob Jewelers and I did anyway BIG MISTAKE they sold me defective earrings.had to give 1 star in order to post this happened in the CHERRYHILL MALL

This man rushed me out of his store and said come back when I’m ready to buy all because I was looking where to drop 1k$ and didn’t just wanna drop it on nothing

I brought my engagement ring in. I was missing two diamonds and I needed my Rhodium touched up, I got it back today and I am in love all over again! They did an amazing job on my ring, this is the only place i would ever let near my jewelry!

Eddie the manager was a delight to work with and had impeccable customer service. Highly recommend this business for all of your jewelry needs!

Mr. Sun contacted me when he saw that I gave him unfavorable review. Overall, he made things right and apologized: 1. He reimbursement half my money, which was fair, since he had cleaned my watch free of charge. 2.he cleaned my rings that were on my fingers free of charge. Again, he wanted to make things right and hopefully have me as a future customer. Overall, he made me whole.

One of the best, jewelry stores in Pa.down to the five star service and selection of jewelry and fine watches They have the best prices you can find So make sure you visit one of their locations and you won’t regret it

Very knowledgeable and friendly Staff. Attention to detail on custom piece amazing. I’ll definitely be dealing with Joe Jacobs again. Sungs hard work and expertise is amazing. True asset to this great company.

My experience with Jacob jewelry was exceptional. I got two pieces of jewelry made.the pieces came out excellent. Sung differently did a great job. I highly recommend Them

The Franklin mills/ philadelphia mills location is the best around, he always takes care of us to the full extent and we always find beautiful beautiful watches there for 80% of marketed price! Try to get new watches every few months but we wont go anywhere else but here! Ask for Sung he will take care of you and always do his best to offer you uncompatible prices! I've waited for a year to get my ring sized because I dont trust anyone with my ring and finally found someone trust worthy and that does great work, had my ring sized and he did an awesome job! You cant even tell it was cut and put back together! Also I bought a watch here and I am extremely rough with my watches I had lost a diamond in it and I came in and he replaced it with no questions and took care of us on that as well and had it fixed in 10 mins! Couldnt ask for better service! - Lauren & Tim
Thank you again Sung!

Great business Good options able to order exactly what you want if not in the store best prices Sung the manager very helpful and knowledgeable definitely a go to spot visit ASAP if looking for a high quality pieces

This is really my most favorite jewelry store. Not only because of the deals but sung makes me feel like family. With not only his customer service but his sincere honesty and his professionalism and his experience. He always has me looking great every time I leave. And I be feeling like a star lol. He also doesn’t let me spend money if he doesn’t feel I need to. Unlike other places who just tries to sell you things.he gives u an image and makes u feel good about it. And never makes u feel like you were ripped off. I recommend Joseph Jacob jewelers over any other place in the tristate. When u come there.it’s like supporting family. Cause once u step in the door.that’s what you are FAMILY!